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Service quality
Luftverkehr
7,436
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4,398
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1,397
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Brueckner, Jan K.
9
Han, Heesup
7
De Jager, Johan W.
5
Fang, Hanming
5
Hyun, Sunghyup Sean
5
Messner, Wolfgang
5
Rupp, Nicholas G.
5
Simon, Daniel H.
5
Sparks, Beverley
5
Wang, Long
5
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4
Liou, James J. H.
4
Nikbin, Davoud
4
Phillips, Gordon M.
4
Sertsios, Giorgo
4
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3
Ater, Itai
3
Bakır, Mahmut
3
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3
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3
Flores-Fillol, Ricardo
3
Golmohammadi, Davood
3
Grewal, Rajdeep
3
Khalil Md Nor
3
Khudhair, Harith Yas
3
Kim, Wansoo
3
Korfiatis, Nikolaos
3
Lederman, Mara
3
Lin, Rong-ho
3
Lin, Zhibin
3
Loureiro, Sandra Maria Correia
3
Martín, Juan Carlos
3
Orlov, Eugene
3
Parast, Mahour Mellat
3
Park, Eunil
3
Prentice, Catherine
3
Prince, Jeff
3
Stamolampros, Panagiotis
3
Tansitpong, Praowpan
3
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Journal of air transport management
80
Journal of travel and tourism marketing
18
Journal of retailing and consumer services
11
Tourism management : research, policies, practice
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Transportation research / E : an international journal
6
Journal of revenue and pricing management
5
Services marketing quarterly
5
CESifo working papers
4
International journal of contemporary hospitality management
4
International journal of industrial organization
4
International journal of productivity and quality management : IJPQM
4
Quality management journal : QMJ
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism review
4
Working paper / National Bureau of Economic Research, Inc.
4
International journal of business and economics
3
International journal of business policy and economics
3
International journal of hospitality management
3
International journal of quality and service sciences
3
International journal of services and operations management
3
NBER Working Paper
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NBER working paper series
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The TQM journal : the international review of organizational improvement
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Benchmarking : an international journal ; BIJ
2
CESifo Working Paper Series
2
Contemporary economics
2
Discussion paper / Tinbergen Institute
2
Economics of transportation : the official journal of the International Transportation Economics Association
2
European research studies
2
IEEE transactions on engineering management : EM
2
International journal of economics and business research : IJEBR
2
International journal of electronic customer relationship management : IJECRM
2
International journal of production economics
2
International journal of quality & reliability management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of air transport management : a new international journal of research, policy and practice
2
Journal of business research : JBR
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ECONIS (ZBW)
390
Other ZBW resources
2
EconStor
1
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1
Self-service technology versus traditional service : examining cognitive factors In the purchase of the
airline
ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
2
Service failure severity, customer satisfaction, and market share : an examination of the
airline
industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
3
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
Saved in:
4
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global
airline
alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
5
Building trust in
airline
service : an empirical study
Susan, Marcellia
;
Djajadikerta, Hamfri
- In:
International journal of monetary economics and finance …
17
(
2024
)
2/3
,
pp. 247-255
Persistent link: https://www.econbiz.de/10015066146
Saved in:
6
Quality of service standards in airlines and hotels
Lauriac, Jacques
-
1976
Persistent link: https://www.econbiz.de/10000620768
Saved in:
7
Willingness to pay for
airline
service quality
Martín, Juan Carlos
;
Román, Conepción
;
Espino, Raquel
- In:
Transport reviews : TR
28
(
2008
)
2
,
pp. 199-217
Persistent link: https://www.econbiz.de/10003738055
Saved in:
8
Market-oriented
airline
service design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
9
Aircraft noise regulation,
airline
service quality, and social welfare : the monopoly case
Girvin, Raquel
- In:
Journal of transport economics and policy
44
(
2010
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10003932572
Saved in:
10
Airport noise regulation,
airline
service quality, and social welfare
Brueckner, Jan K.
(
contributor
);
Girvin, Raquel
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003379804
Saved in:
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