What technology-enabled services do air travelers value? : investigating the role of technology readiness
Year of publication: |
September 2017
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Authors: | Wang, Ying ; So, Kevin Kam Fung ; Sparks, Beverley |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 41.2017, 7, p. 771-796
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Subject: | technology-enabled services | technology readiness | airline | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Luftverkehr | Air transport | Technischer Fortschritt | Technological change | Dienstleistungssektor | Service industry | Informationstechnik | Information technology | Passagierluftverkehr | Air passenger transport |
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