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Revealing customer dominant logic in healthcare services

Seppänen, Kaisa; Huiskonen, Janne; Koivuniemi, Jouni; … - In: International journal of services and operations management 26 (2017) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011719181

Performance measurement approach to show the value for the customer in an industrial service network

Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International journal of business performance management 16 (2015) 2/3, pp. 214-229

Persistent link: https://www.econbiz.de/10011317292

The co-production of value in an art market : exploring service relationships

Borg, Erik A.; Vigerland, Lars - In: Journal of investment and management : JIM 2 (2013) 3, pp. 57-69

Persistent link: https://www.econbiz.de/10010252313

A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews

Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294

Persistent link: https://www.econbiz.de/10011443637

Nonmonetary customer value contributions in free e-services

Anderl, Eva; März, Armin; Schumann, Jan Hendrik - In: Journal of strategic marketing 24 (2016) 3/4, pp. 175-189

Persistent link: https://www.econbiz.de/10011591899

Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport

Wannow, Stefanie; Haupt, Martin; Schleuter, Dominik - 2021

Persistent link: https://www.econbiz.de/10014633627

Uncovering collaborative value creation patterns and establishing corresponding customer roles

Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487

Persistent link: https://www.econbiz.de/10010203524

Interpreting value in the customer service experience using customer-dominant logic

Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie - In: Journal of marketing management : MM 30 (2014) 9/10, pp. 1058-1081

Persistent link: https://www.econbiz.de/10010411295

The Quality of Private Banking Services as Perceived by Polish Customers

Bednarska-Olejniczak, Dorota - 2012

youngest and the most dynamically developing areas of bank's activities in Poland is private banking. This particular type of … market of private banking services the survival and success of the bank mainly depend on an ability to create long …

Persistent link: https://www.econbiz.de/10013098219

Using service logic to redefine exchange in terms of customer and supplier participation

Pires, Guilherme D.; Dean, Alison; Rehman, Muqqadas - In: Journal of business research : JBR 68 (2015) 5, pp. 952-932

Persistent link: https://www.econbiz.de/10010516678

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