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The behavioral consequences of regret, anger, and frustration in service settings
Le, Angelina Nhat Hanh; Ho Xuan Huong - In: Journal of global marketing 33 (2020) 2, pp. 84-102
Persistent link: https://www.econbiz.de/10012260070
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Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
Le, Angelina Nhat Hanh; Nguyen Huu Khoi; Nguyen Dong Phong - In: International journal of hospitality management 99 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10013328004
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Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung; Lin, Julia Ying-chao; Wang, … - In: Services marketing quarterly 31 (2010) 2, pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
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A critical review of factors affecting tourists' loyalty
Khanh Tung Nguyen; Nguyen Dong Phong - In: Recent developments in Vietnamese business and finance, (pp. 439-462). 2021
Persistent link: https://www.econbiz.de/10012799184
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Co-creation in higher education and quality of college life : the roles of students' co-creation effort, interactions, and mindfulness
Diep Quoc Bao; Nguyen Dong Phong; Nguyen Dinh Tho - In: The international journal of management education 21 (2023) 3, pp. 1-13
Persistent link: https://www.econbiz.de/10014458866