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~subject:"Service quality"
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Service quality
Consumer behaviour
83,205
Konsumentenverhalten
80,725
Marketing
31,434
Marketingmanagement
17,105
Marketing management
16,516
Theorie
14,671
Theory
14,483
Financial services
12,643
Finanzdienstleistung
12,431
Relationship marketing
11,193
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8,892
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8,677
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8,239
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7,933
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Markenimage
7,111
Islamic finance
6,989
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6,716
Customer satisfaction
6,145
Kundenzufriedenheit
5,919
Online-Marketing
5,909
Social Web
5,872
Social web
5,867
Internet marketing
5,866
Online-Handel
5,761
Online retailing
5,747
Markenartikel
4,794
Brand
4,761
Meinung
4,751
Opinion
4,731
Dienstleistungsqualität
4,690
Einzelhandel
4,685
Retail trade
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Electronic Commerce
4,497
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4,173
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Han, Heesup
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20
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18
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Klaus, Philipp
13
Gong, Taeshik
12
Gustafsson, Anders
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Amin, Muslim
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
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10
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9
Hollebeek, Linda D.
9
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9
Qu, Hailin
9
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9
Wirtz, Jochen
9
Xu, Xun
9
Ali, Faizan
8
Harun, Ahasan
8
Hwang, Jinsoo
8
Kim, Woo Gon
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Lu, Lu
8
Sparks, Beverley
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Forschungsinstitut zur Zukunft der Arbeit
1
Friedrich-Schiller-Universität Jena
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Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
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Organisation of Islamic Cooperation / Standing Committee for Economic and Commercial Cooperation
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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Springer Fachmedien Wiesbaden
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The Wharton Financial Institutions Center
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Verlag Dr. Kovač
1
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Journal of retailing and consumer services
232
International journal of hospitality management
211
Journal of business research : JBR
123
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
69
The service industries journal
67
Journal of travel and tourism marketing
64
Journal of service research : JSR
51
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
37
The international journal of bank marketing : IJBM
35
Journal of service management
34
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
32
International journal of quality and service sciences
30
Journal of Services Marketing
28
Journal of air transport management
28
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of quality & reliability management
26
International journal of services and operations management
26
Journal of service research
26
Journal of strategic marketing
26
Psychology & marketing
26
Journal of retailing
25
Journal of hospitality and tourism insights
24
European journal of marketing : EJM
23
Total quality management & business excellence
23
Journal of Islamic marketing
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
4,686
Other ZBW resources
76
BASE
6
RePEc
2
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1
The needs of Muslim hotel customers : evidence from Russian guests
Shnyrkova, Anna
;
Predvoditeleva, Marina
- In:
Journal of Islamic marketing
13
(
2022
)
1
,
pp. 133-160
Persistent link: https://www.econbiz.de/10012797425
Saved in:
2
Let's get acquainted : an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives
Osman, Ismah
;
Rehman, Mohsin Abdur
;
Sajid Mohy ul din
; …
- In:
Journal of Islamic marketing
13
(
2022
)
11
,
pp. 2209-2231
Persistent link: https://www.econbiz.de/10013536297
Saved in:
3
Influence of category attitudes on the relationship between SERVQUAL and satisfaction in
Islamic
banks : the role of disruptive societal-level events
Farrag, Dalia Abdel Rahman
;
Murphy, William H.
;
Hassan, …
- In:
Journal of Islamic marketing
13
(
2022
)
4
,
pp. 843-867
Persistent link: https://www.econbiz.de/10013278890
Saved in:
4
How do Muslim consumers perceive service quality?
Gayatri, Gita
;
Chew, Janet
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
3
,
pp. 472-490
Persistent link: https://www.econbiz.de/10009776153
Saved in:
5
The determinants of the choice of
Islamic
banks in Tunisia
Ltifi, Moez
;
Hikkerova, Lubica
;
Aliouat, Boualem
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 710-730
Persistent link: https://www.econbiz.de/10011606396
Saved in:
6
The influence of
Islamic
attributes and religious commitments toward halal wellness services customer satisfaction and loyalty
Sobari, Nurdin
;
Kurniati, Andyan
;
Usman, Hardius
- In:
Journal of Islamic marketing
13
(
2022
)
1
,
pp. 177-197
Persistent link: https://www.econbiz.de/10012797428
Saved in:
7
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
8
Impact of halal supplier service quality and staff readiness to adopt halal technology on halal logistics performance : a study of Indonesian halal meat supply chain
Masudin, Ilyas
;
Jie, Ferry
;
Widayat, Widayat
- In:
International journal of agile systems and management : …
13
(
2020
)
3
,
pp. 315-338
Persistent link: https://www.econbiz.de/10012504860
Saved in:
9
The impact of
Islamic
Shariah compliance on customer satisfaction in
Islamic
banking services : mediating role of service quality
Selim Ahmed
;
Mohiuddin, Muhammad
;
Mahfuzur Rahman
; …
- In:
Journal of Islamic marketing
13
(
2022
)
9
,
pp. 1829-1842
Persistent link: https://www.econbiz.de/10013286495
Saved in:
10
The importance of service quality in British Muslim's choice of an
Islamic
or non-
Islamic
bank account
Abdullrahim, Najat
;
Robson, Julie
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
2
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011753000
Saved in:
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