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~subject:"Service quality"
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Comprehensive Quality Investig...
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Service quality
Industrie
51,361
Experiment
43,968
Manufacturing industries
37,793
Theorie
22,602
Theory
22,304
Qualitätsmanagement
16,856
Lernprozess
15,180
Quality management
15,176
Learning process
14,911
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7,738
Spieltheorie
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Lernen
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Lernende Organisation
3,454
Learning organization
3,448
Firm performance
3,442
Schätzung
3,210
China
3,201
Estimation
3,148
Dienstleistungsqualität
2,876
Verhaltensökonomik
2,823
Behavioral economics
2,798
Entscheidung
2,698
Technischer Fortschritt
2,694
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2,654
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Gandhi, Surjit Kumar
7
Gupta, Ajay
7
Sachdeva, Anish
7
Dietrich, Martin
6
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Bauer, Hans H.
5
Beck, Adrian
5
Benkenstein, Martin
5
Bhola, Prabha
5
Callen, Michael
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Knechel, W. Robert
5
Melo, Fagner José Coutinho de melo
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
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National Bureau of Economic Research
8
IGI Global
7
OECD
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3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
Universität Potsdam
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
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Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
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1
Deutsches Institut für Normung
1
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1
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1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
59
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
32
International journal of services and operations management
30
Auditing : a journal of practice & theory
26
International journal of production research
26
International journal of hospitality management
24
Journal of retailing and consumer services
22
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Journal of health organization and management
19
Service business
18
Health care management review : HCM review
17
International journal of production economics
16
The accounting review : a publication of the American Accounting Association
16
The service industries journal
16
Journal of business research : JBR
15
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
Manufacturing & service operations management : M & SOM
12
The journal of services marketing
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
International journal of services and standards
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
SpringerLink / Bücher
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
2,867
Other ZBW resources
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1
Learning by doing? : partners audit experience and the quality of audit services
García Blandón, Josep
;
Argilés Bosch, Josep Ma.
; …
- In:
Revista de contabilidad : RC-SAR
23
(
2020
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012298268
Saved in:
2
Effective use of discovery learning to improve understanding of factors that affect quality
Mukherjee, Arup
- In:
Journal of education for business
90
(
2015
)
8
,
pp. 413-419
Persistent link: https://www.econbiz.de/10011422080
Saved in:
3
A reinforcement learning based model for adaptive service quality management in e-commerce websites
Ghavamipoor, Hoda
;
Golpayegani, S. Alireza Hashemi
- In:
Business & information systems engineering
62
(
2020
)
2
,
pp. 159-177
Persistent link: https://www.econbiz.de/10012242464
Saved in:
4
Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector
Liu, Jen-Ming
;
Borazon, Elaine Q.
;
Santamaria, Jose …
- In:
Asia Pacific business review
27
(
2021
)
4
,
pp. 559-582
Persistent link: https://www.econbiz.de/10012623538
Saved in:
5
The relationship between quality and productivity : a new perspective
Shahin, Arash
- In:
International journal of productivity and quality …
3
(
2008
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
Saved in:
6
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
7
Infrastructure and core quality practices in Indian manufacturing organizations : scale development and validation
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Journal of advances in management research : JAMR
12
(
2015
)
2
,
pp. 141-175
Persistent link: https://www.econbiz.de/10011429376
Saved in:
8
Comparison of quality management for externally sourced business services
Holschbach, Elmar
- In:
International journal of quality & reliability management
30
(
2013
)
5
,
pp. 530-570
Persistent link: https://www.econbiz.de/10009763311
Saved in:
9
The impact of quality certifications on the quality management practices of manufacturing firms in Nagpur Region
Sangode, Pallawi B.
- In:
The IUP journal of operations management : IJOM
15
(
2016
)
2
,
pp. 25-33
Persistent link: https://www.econbiz.de/10011539256
Saved in:
10
Customer satisfaction, product quality and performance of companies
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Národohospodářský obzor : časopis věnovaný …
14
(
2014
)
4
,
pp. 329-344
Persistent link: https://www.econbiz.de/10010471209
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