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~subject:"Service quality"
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Service quality
Konsumentenverhalten
78,801
Consumer behaviour
78,370
Systemtransformation
33,527
Economic transition
32,703
Organizational change
26,517
Organisatorischer Wandel
26,214
Theorie
13,780
Theory
13,548
Beziehungsmarketing
8,892
Relationship marketing
8,877
Osteuropa
8,443
Eastern Europe
8,060
Markenführung
7,358
Brand management
7,355
Deutschland
7,234
Germany
6,718
Markenimage
6,482
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6,458
USA
6,133
United States
5,861
Online-Handel
5,384
Kundenzufriedenheit
5,382
Customer satisfaction
5,379
Online retailing
5,370
Russland
5,080
Russia
5,029
China
4,832
Social Web
4,681
Social web
4,678
Online-Marketing
4,345
Internet marketing
4,319
Dienstleistungsqualität
4,310
Brand
4,203
Markenartikel
4,198
Einzelhandel
4,161
Retail trade
4,076
Polen
4,064
Poland
3,983
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
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Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Bujisic, Milos
7
Carlson, Jamie
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Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
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Lee, Seonjeong
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Lu, Lu
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National Bureau of Economic Research
3
IGI Global
2
Springer Fachmedien Wiesbaden
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
194
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
The service industries journal
68
Journal of travel and tourism marketing
65
Services marketing quarterly
64
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
37
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,306
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1
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
2
Switching from post-paid to pre-paid models : customer perception and the organisational role in managing the change : a case study of Botswana Power Corporation
Mburu, P. T.
;
Sathyamoorthi, C. R.
- In:
Journal of management research
6
(
2014
)
3
,
pp. 175-189
Persistent link: https://www.econbiz.de/10010431534
Saved in:
3
Organizational change and commitment : effects on well-being, turnover intent and quality of care in Spanish and Swedish eldercare
Westerberg, Kristina
;
Pienaar, Jacobus
;
Nordin, Maria
; …
- In:
Economic and industrial democracy
42
(
2021
)
4
,
pp. 899-916
Persistent link: https://www.econbiz.de/10012662940
Saved in:
4
Changing quality
Filippini, Luigi
-
1995
Persistent link: https://www.econbiz.de/10000148070
Saved in:
5
Managing the downside effect of a productivity orientation
Ye, Jun
;
King, Jesse
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 238-254
Persistent link: https://www.econbiz.de/10011487082
Saved in:
6
Lean thinking to change healthcare organisations : a case study to reduce waste and redesign services
Aggogeri, Francesco
- In:
European journal of cross-cultural competence and management
3
(
2014
)
3/4
,
pp. 196-211
Persistent link: https://www.econbiz.de/10011500304
Saved in:
7
Reorganising hospitals to implement a patient-centered model of care : effects on clinical practice and professional relationships in the Italian NHS
Liberati, Elisa Giulia
;
Görli, Mara
;
Scaratti, Giuseppe
- In:
Journal of health organization and management
29
(
2015
)
7
,
pp. 848-873
Persistent link: https://www.econbiz.de/10011449591
Saved in:
8
Gestaltung von Veränderungsprozessen an Hochschulen : Spannungsfelder, Rollenkonflikte und Handlungspraktiken von Hochschulleitungen und Zuständigen für Qualitätsmanagement in Verf...
Suwalski, Petra
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 135-151)
.
2019
Persistent link: https://www.econbiz.de/10012134097
Saved in:
9
Reduktion von Komplexität und Unsicherheit : eine organisationsökonomische Untersuchung am Beispiel der Newsroom-Konvergenz
Wilczek, Bartosz
-
2018
Persistent link: https://www.econbiz.de/10011756631
Saved in:
10
Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga
;
Brown, Steve
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
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