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The devil you know : self-esteem and switching responses to poor service
Consiglio, Irene
;
Van Osselaer, Stijn M. J.
- In:
Journal of consumer research : JCR ; an …
46
(
2019
)
3
,
pp. 590-605
Persistent link: https://www.econbiz.de/10012120598
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2
The Starbucks effect : when name-based order identification increases customers' store preference and service satisfaction
Lim, Sarah
;
Van Osselaer, Stijn M. J.
;
Goodman, Joseph K.
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 316-329
Persistent link: https://www.econbiz.de/10015065226
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3
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
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