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Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed; Soliman, Mohammad; Al Alawi, Alamir; … - In: Tourism review 78 (2023) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
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Implementation of employee cross-training during perilous conditions in hotels
El-Bayoumi Salem, Islam; Abdien, Mohamed Kamal - In: Tourism management perspectives : TMP 23 (2017), pp. 68-74
Persistent link: https://www.econbiz.de/10011775236
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Pursuing the drivers of consumer behaviour toward service robots in the hotel industry
Soliman, Mohammad; Ivanov, Stanislav; Elgammal, Islam; … - In: International journal of hospitality management 120 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015071108
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Robot-delivered tourism and hospitality services : how to evaluate the impact of health and safety considerations on visitors' satisfaction and loyalty?
Soliman, Mohammad; Gulvady, Samskrati; Elbaz, Ahmed Mohamed - In: Tourism and hospitality research : THR 24 (2024) 3, pp. 393-409
Persistent link: https://www.econbiz.de/10014632184
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A systematic and critical review of Internet of Things in contemporary hospitality : a roadmap and avenues for future research
Elkhwesky, Zakaria; Elkhwesky, Esraa Fayez Youssif - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 533-562
Persistent link: https://www.econbiz.de/10013546067