Robot-delivered tourism and hospitality services : how to evaluate the impact of health and safety considerations on visitors' satisfaction and loyalty?
Year of publication: |
2024
|
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Authors: | Soliman, Mohammad ; Gulvady, Samskrati ; Elbaz, Ahmed Mohamed ; Mosbah, Maha ; Wahba, Marwa S. |
Published in: |
Tourism and hospitality research : THR. - London : Sage Publications, ISSN 1742-9692, ZDB-ID 2094553-X. - Vol. 24.2024, 3, p. 393-409
|
Subject: | COVID-19 | health and safety | satisfaction | tourism and hospitality service robotics | loyalty intentions | Kundenzufriedenheit | Customer satisfaction | Tourismuswirtschaft | Tourism industry | Dienstleistungsqualität | Service quality | Arbeitsschutz | Occupational safety | Gastgewerbe | Hospitality industry | Urlaubsverhalten | Holiday behaviour | Krankenhaus | Hospital | Coronavirus | Beziehungsmarketing | Relationship marketing | Tourismus | Tourism | Australien | Australia |
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