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The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia

Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35

Persistent link: https://www.econbiz.de/10010390788

The role of interactivity on customer engagement in mobile e-commerce applications

Utami, Ami Fitri; Irwan Adi Ekaputra; Japutra, Arnold; … - In: International journal of market research 64 (2022) 2, pp. 269-291

Persistent link: https://www.econbiz.de/10012872815

Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012650009

Can Siskeudes support village governance in Aceh Province of Indonesia?

Indriani, Mirna; Nadirsyah; Fuadi, Raida; Evayani - In: Cogent business & management 7 (2020) 1, pp. 1-19

This study is to investigate whether the village financial system (Siskeudes) can realize governance. This test was carried out using the success model of the DeLone and McLean system. The success model consists of the dimensions of system quality, information quality and service quality,...

Persistent link: https://www.econbiz.de/10012625794

Which consumer groups are more loyal? : evidence in Indonesian banking industry

Indiani, Ni Luh Putu; Pulawan, I; Santin, Ni - In: Montenegrin journal of economics 18 (2022) 1, pp. 47-60

Persistent link: https://www.econbiz.de/10013204447

Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)

Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66

Persistent link: https://www.econbiz.de/10012304449

Software as a service quality factors evaluation using analytic hierarchy process

Sucahyo, Yudho Giri; Rotinsulu, Yan Yonathan; … - In: International journal of business information systems : … 24 (2017) 1, pp. 51-68

Persistent link: https://www.econbiz.de/10011719026

A model of service marketing in port services : empirical study in PT Pelabuhan Indonesia II (Persero), Tanjung Priok branch

Srihadi, Rati Farini; Hartoyo; Sukandar, Dadang; … - In: ASEAN marketing journal : Association of Southeast … 8 (2016) 1, pp. 18-28

Persistent link: https://www.econbiz.de/10011670276

Board role on the quality of the service, customers' satisfaction and customers' loyalty in restaurant firms : story from Indonesia

Cholil, Muhammad - In: Corporate board : role, duties & composition; … 11 (2015) 3, pp. 8-15

Persistent link: https://www.econbiz.de/10011598827

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