Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Year of publication: |
2020
|
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Authors: | Rizan, Mohamad ; Febrilia, Ika ; Wibowo, Agus ; Pratiwi, Rianti Dea Rizky |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 10, p. 283-293
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Subject: | Service Quality | Perceived Value | Customer Satisfaction | Customer Loyalty | E-commerce | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Electronic Commerce | Indonesien | Indonesia | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour |
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