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Intransitivity of Consumer Pre...
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Service quality
Consumer behaviour
83,449
Konsumentenverhalten
80,999
Theorie
13,835
Theory
13,501
Willingness to pay
10,631
Zahlungsbereitschaftsanalyse
10,026
Präferenztheorie
9,725
Theory of preferences
9,483
Relationship marketing
9,141
Beziehungsmarketing
9,111
Brand management
7,583
Markenführung
7,543
Brand image
6,759
Markenimage
6,719
USA
5,990
Experiment
5,981
Datenschutz
5,915
Customer satisfaction
5,743
Online-Handel
5,722
Online retailing
5,711
United States
5,703
Kundenzufriedenheit
5,587
Data protection
5,228
Deutschland
5,201
Social Web
5,072
Social web
5,070
Germany
4,687
Online-Marketing
4,667
Internet marketing
4,654
Dienstleistungsqualität
4,464
Brand
4,346
Markenartikel
4,338
Einzelhandel
4,198
Retail trade
4,154
Electronic Commerce
4,061
E-commerce
3,926
Werbewirkung
3,668
Advertising effects
3,627
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,461
Other ZBW resources
48
RePEc
3
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1
Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh
;
Ahammad, Mohammad F.
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
Saved in:
2
Exploring users' willingness to disclose personal information in online healthcare communities : the role of satisfaction
Sun, Shiwei
;
Zhang, Jin
;
Zhu, Yiwei
;
Jiang, Mian
;
Chen, …
- In:
Technological forecasting & social change : an …
178
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013349154
Saved in:
3
Consumers oriented investments in transit service quality improvements : the best bang for your buck
Eldeeb, Gamal
;
Mohamed, Moataz
- In:
Research in transportation economics
94
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013396438
Saved in:
4
Guest preferences for service recovery procedures : conjoint analysis
Lee, Seung Hyun
- In:
Journal of hospitality and tourism insights
1
(
2018
)
3
,
pp. 276-288
Persistent link: https://www.econbiz.de/10011924278
Saved in:
5
Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.
;
Shekhar, Vaibhav
;
Butaney, Bhupin
- In:
The journal of current research in global business : JCRGB
14
(
2011
)
21
,
pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
Saved in:
6
The discourse of "respect for customers"
Daskou, Sofia
;
Konstas, Despina D.
- In:
International journal of economics and business research
6
(
2013
)
4
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010349074
Saved in:
7
The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in China
Xu, Hongjiang
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
4
,
pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
Saved in:
8
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
Saved in:
9
Preferences of Indian consumers towards attributes of online shopping websites : a conjoint analysis
Aggarwal, Aanchal
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 605-621
Persistent link: https://www.econbiz.de/10012516831
Saved in:
10
"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective
Antwi, Samuel
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012581905
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