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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
21,019
Health care
16,470
Gesundheitsversorgung
15,763
Krankenhaus
13,411
Hospital
12,175
Gesundheitswesen
8,982
Health care system
8,530
Customer satisfaction
6,603
Kundenzufriedenheit
6,413
Consumer behaviour
5,314
Konsumentenverhalten
5,284
Deutschland
5,073
USA
5,057
United States
4,831
Gesundheitsvorsorge
4,609
Germany
4,438
Preventive care
4,347
Relationship marketing
4,194
Beziehungsmarketing
4,190
Physicians
4,053
Ärzte
4,048
Theorie
3,984
Theory
3,848
Qualitätsmanagement
3,172
Quality management
3,057
Gesundheitspolitik
3,050
Health policy
2,875
Health
2,655
Patients
2,648
Gesundheit
2,625
Gesundheitskosten
2,554
Patienten
2,521
Health care costs
2,519
Wirtschaftsprüfung
2,510
Financial audit
2,503
health care
1,654
India
1,578
Großbritannien
1,561
Schätzung
1,527
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All
Undetermined
8,367
Free
4,886
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All
Article
16,054
Book / Working Paper
5,698
Journal
14
Other
4
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Article in journal
14,120
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14,120
Graue Literatur
1,635
Non-commercial literature
1,635
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1,355
Arbeitspapier
1,354
Aufsatz im Buch
1,069
Book section
1,069
research-article
585
Hochschulschrift
518
Thesis
395
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
102
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
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56
Sammlung
56
Amtsdruckschrift
53
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53
case-report
39
conceptual-paper
33
review-article
28
viewpoint
22
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20
review
20
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18
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17
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15
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14
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English
20,237
German
1,346
Undetermined
122
French
33
Spanish
12
Italian
10
Russian
10
Swedish
6
Finnish
4
Lithuanian
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
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All
Siciliani, Luigi
73
Propper, Carol
53
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
Shahin, Arash
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wirtz, Jochen
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
All
International journal of hospitality management
436
Journal of retailing and consumer services
334
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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Source
All
ECONIS (ZBW)
20,866
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
User-generated physician ratings and their effects on
patients
' physician choices : evidence from Yelp
Chen, Yiwei
;
Lee, Stephanie
- In:
Journal of marketing
88
(
2024
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10014582825
Saved in:
2
Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.
;
Jensen, Gail A.
- In:
Health economics
23
(
2014
)
7
,
pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Saved in:
3
Effect of patient death on referrals to cardiac specialists
Haye, Sidra
- In:
Health economics
33
(
2024
)
8
,
pp. 1857-1868
Persistent link: https://www.econbiz.de/10014566160
Saved in:
4
Does trust of
patients
in their physician predict loyalty to the health care insurer? : the Israeli case study
Gabay, Gillie
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 149-162
Persistent link: https://www.econbiz.de/10011517969
Saved in:
5
Physician selection for
hospital
integration : theoretical considerations and empirical findings
Alinezhad, Farbod
;
Post, Brady
;
Young, Gary J.
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 94-102
Persistent link: https://www.econbiz.de/10014508016
Saved in:
6
The effects of physician retirement on patient outcomes : anticipation and disruption
Zhang, Xuan
- In:
Journal of public economics
207
(
2022
),
pp. 1-36
Persistent link: https://www.econbiz.de/10013204866
Saved in:
7
Blunting Damocles' sword : a longitudinal model of healthcare IT impact on malpractice insurance premium and quality of patient care
Menon, Nirup M.
;
Kohli, Rajiv
- In:
Information systems research : ISR
24
(
2013
)
4
,
pp. 918-935
Persistent link: https://www.econbiz.de/10010229004
Saved in:
8
Antecedents of patient trust in health-care insurers
Gabay, Gillie
;
Moore, Dahlia
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
Saved in:
9
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
10
The link between participation in management decision-making and quality of patient care as perceived by Chinese doctors
Chaojie Liu
;
Bartram, Timothy
;
Casimir, Gian
;
Leggat, …
- In:
Public management review
17
(
2015
)
10
,
pp. 1425-1443
Persistent link: https://www.econbiz.de/10011441118
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