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Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup; Chua, Bee-Lia; Lee, Sanghyeop; Koo, Bonhak - In: Journal of travel and tourism marketing 38 (2021) 2, pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
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The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine; Russell-Bennett, Rebekah; Mulcahy, Rory - In: Journal of business research : JBR 99 (2019), pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
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When and why a squeakier wheel gets more grease : the influence of cultural values and anger intensity on customer compensation
Glikson, Ella; Rees, Laura; Wirtz, Jochen; Kopelman, Shirli - In: Journal of service research 22 (2019) 3, pp. 223-240
Persistent link: https://www.econbiz.de/10012126364
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The effect of the perceived value of cultural services on the quality of life
Ercsey, Ida; Józsa, László - In: International review on public and non-profit marketing 13 (2016) 1, pp. 15-36
In international and especially in Hungarian marketing literature, a few pieces of research deal with analysis of the relationship between the subjective quality of life and the services. The objective of this article is to explore, what the role of the perceived value of cultural activities...
Persistent link: https://www.econbiz.de/10011745037
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The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora; Bilgihan, Anil; Ye, Haobin; … - In: International journal of hospitality management 72 (2018), pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
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Effects of perceived value on satisfaction and revisit intention : domestic vs. international tourists
Mostafa Rasoolimanesh, S.; Iranmanesh, Mohammad; Seyfi, … - In: Journal of vacation marketing 29 (2023) 2, pp. 222-241
Persistent link: https://www.econbiz.de/10014246969
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Masculinity and femininity cultural value and service quality
Sarhan, Nael M.; Alrawabdeh, Wasfi; Istaiteyeh, Rasha M. S. - In: International journal of applied business and economic … 13 (2015) 1, pp. 273-286
Persistent link: https://www.econbiz.de/10011376383
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Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
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Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
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Customer perceived value in social commerce : an exploration of its antecedents and consequences
Alshibliy, Haitham Hmoud - In: Journal of management research 7 (2015) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10010492966