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~subject:"Service quality"
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Service quality
Consumer behaviour
83,082
Konsumentenverhalten
80,602
Experiment
44,010
Theorie
27,484
Theory
26,974
Public goods
11,920
Öffentliche Güter
11,535
Willingness to pay
10,606
Zahlungsbereitschaftsanalyse
9,992
Relationship marketing
9,088
Beziehungsmarketing
9,062
Brand management
7,592
Spieltheorie
7,588
USA
7,570
Markenführung
7,551
Game theory
7,406
United States
7,283
Brand image
6,764
Markenimage
6,724
Customer satisfaction
5,767
Online-Handel
5,688
Online retailing
5,677
Kundenzufriedenheit
5,610
Deutschland
5,419
Germany
5,068
Social Web
5,005
Social web
5,003
Online-Marketing
4,631
Internet marketing
4,617
Dienstleistungsqualität
4,553
Brand
4,340
Markenartikel
4,330
Einzelhandel
4,237
Retail trade
4,196
Vertrauen
4,149
Confidence
4,109
Werbewirkung
3,792
Electronic Commerce
3,789
Emotion
3,782
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Undetermined
2,458
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790
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Article
3,994
Book / Working Paper
606
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Article in journal
3,843
Aufsatz in Zeitschrift
3,843
Graue Literatur
117
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117
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98
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98
Arbeitspapier
93
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93
Hochschulschrift
70
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51
research-article
40
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31
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31
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14
Sammelwerk
14
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9
Bibliography included
9
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7
Sammlung
7
Aufsatzsammlung
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conceptual-paper
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77
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Siciliani, Luigi
11
Straume, Odd Rune
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Brekke, Kurt R.
7
Carlson, Jamie
7
Cellini, Roberto
7
Gaynor, Martin
7
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National Bureau of Economic Research
7
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
232
International journal of hospitality management
205
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
Journal of air transport management
29
International journal of quality and service sciences
28
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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Source
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ECONIS (ZBW)
4,549
Other ZBW resources
48
RePEc
3
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1
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1
Do "capitalization effects" for public goods reveal the public's willingness to pay?
Kuminoff, Nicolai V.
;
Pope, Jaren C.
- In:
International economic review
55
(
2014
)
4
,
pp. 1227-1250
Persistent link: https://www.econbiz.de/10010481911
Saved in:
2
Three essays on the provision and use of services in low-income countries
Das, Jishnu
-
2001
Persistent link: https://www.econbiz.de/10001717924
Saved in:
3
Consumer adoption of mobile internet services : an exploratory study
Jiang, Pingjun
- In:
Journal of promotion management : JPM
15
(
2009
)
3
,
pp. 418-454
Persistent link: https://www.econbiz.de/10003903812
Saved in:
4
When to "Fire" customers : customer cost-based pricing
Shin, Jiwoong
;
Sudhir, K.
;
Yoon, Dae-hee
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 932-947
Persistent link: https://www.econbiz.de/10009553500
Saved in:
5
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
Saved in:
6
Analyzing mobility in peripheral regions of the European Union : the case of Canarias-Madeira-Azores
Román García, Concepción
;
Espino, Raquel
;
Martín, …
- In:
Networks and spatial economics : a journal of …
8
(
2008
)
2/3
,
pp. 141-160
Persistent link: https://www.econbiz.de/10003747914
Saved in:
7
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
8
Airline on-time performance and its effects on consumer choice behavior
Yimga, Jules
- In:
Research in transportation economics
66
(
2017
),
pp. 12-25
Persistent link: https://www.econbiz.de/10011902809
Saved in:
9
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Leppäniemi, Matti
;
Karjaluoto, Heikki
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 164-188
Persistent link: https://www.econbiz.de/10011704061
Saved in:
10
Consumers' perceived value of sport team games : a multidimensional approach
Kunkel, Thilo
;
Doyle, Jason Patrick
;
Berlin, Alexander
- In:
Journal of sport management : the official journal of …
31
(
2017
)
1
,
pp. 80-95
Persistent link: https://www.econbiz.de/10011669268
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