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Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013
Persistent link: https://www.econbiz.de/10010245523
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Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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The impact of procurement on supplier satisfaction : service, communication, and speed
Glas, Andreas - In: International journal of integrated supply management : … 12 (2018) 1/2, pp. 90-117
Persistent link: https://www.econbiz.de/10012005513
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Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia
Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52
This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero …) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero …
Persistent link: https://www.econbiz.de/10011764075
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Factors affecting perceived learning, satisfaction, and quality in the online MBA : a structural equation modeling approach
Sebastianelli, Rose; Swift, Caroline; Tamimi, Nabil - In: Journal of education for business 90 (2015) 6, pp. 296-305
Persistent link: https://www.econbiz.de/10011421996
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Development and validation of an instrument to measure user perceived service quality of mHealth
Akter, Shahriar; D'Ambra, John; Ray, Pradeep Kanta - In: Information & management : the internat. journal of … 50 (2013) 4, pp. 181-195
Persistent link: https://www.econbiz.de/10009748424
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Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
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Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
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The association of quality, risk, sacrifice, satisfaction, and loyalty at the destination level : a structural model
Hossain, Md Enayet; Quaddus, Mohammed; Shanka, Tekle - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 4, pp. 381-397
Persistent link: https://www.econbiz.de/10011389282
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Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578
Persistent link: https://www.econbiz.de/10010495841