Development and validation of an instrument to measure user perceived service quality of mHealth
Year of publication: |
2013
|
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Authors: | Akter, Shahriar ; D'Ambra, John ; Ray, Pradeep Kanta |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 50.2013, 4, p. 181-195
|
Subject: | Service quality | Scale development | Mobile health | Satisfaction | Continuance intentions | PLS path modeling | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Partielle kleinste Quadrate | Partial least squares | Strukturgleichungsmodell | Structural equation model |
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