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Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

The intellectual structure of customer experience research in service scholarship : a bibliometric analysis

Arici, Hasan Evrim; Köseoglu, Mehmet Ali; Sökmen, Alptekin - In: The service industries journal 42 (2022) 7/8, pp. 514-550

Persistent link: https://www.econbiz.de/10013362133

The influence of childhood engagement in the context of hospitality service failure evaluation

Papen, Marie-Christin; Siems, Florian; Kunz, Werner H. - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 403-425

Persistent link: https://www.econbiz.de/10012201438

Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives

Sousa, Marisa; Gonçalves, Celina; Biscaia, Rui; … - In: International journal of sports marketing & sponsorship 25 (2024) 1, pp. 18-41

Persistent link: https://www.econbiz.de/10014504784

Customer experience formation in today's service landscape

Lipkin, Michaela - In: Journal of service management 27 (2016) 5, pp. 678-703

Persistent link: https://www.econbiz.de/10011553104

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...

Persistent link: https://www.econbiz.de/10013253168

The perceived quality of wooden building materials : a systematic literature review and future research agenda

Harju, Charlotta - In: International journal of consumer studies 46 (2022) 1, pp. 29-55

Persistent link: https://www.econbiz.de/10012807976

A review of customer citizenship behaviors in the service context

Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199

Persistent link: https://www.econbiz.de/10012483668

Healthcare quality for Muslims : TCCM and TSR frameworks analyses

Islam, Shahidul; Nazlida Muhamad; Leong, Vai Shiem - In: Journal of Islamic marketing 14 (2023) 3, pp. 775-798

Persistent link: https://www.econbiz.de/10013536426

Factors influencing consumer forgiveness : a systematic literature review and directions for future research

Kim, Yungchul; Ho, Ting Hin; Tan, Lay Peng; Casidy, Riza - In: Journal of service theory and practice 33 (2023) 5, pp. 601-628

Persistent link: https://www.econbiz.de/10014339764

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