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Top management team diversity, quality decisons and organizational performance in the service industry
Awino, Zachary B. - In: Journal of management and strategy : JMS 4 (2013) 1, pp. 113-123
Persistent link: https://www.econbiz.de/10010226505
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Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun; Luu Trong Tuan; Qian, David - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
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Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality & reliability management 30 (2013) 3, pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
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Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality and innovation 2 (2012/14) 2, pp. 105-119
Persistent link: https://www.econbiz.de/10010361613
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IS/IT success factors in financial services sector in India : a process model perspective
Harold, Lawrence; Thenmozhi, M. - In: Praj̄nȧn : journal of social and management sciences 44 (2015) 3, pp. 225-250
Persistent link: https://www.econbiz.de/10011444603
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Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
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Customer satisfaction towards services offered on passenger cars : a case study of Tata Motors, Mangalore
Maroor, Jnaneshwar Pai - In: Manthan : journal of commerce and management 2 (2015) 2, pp. 87-106
Persistent link: https://www.econbiz.de/10011551525
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Handbook of research on promotional strategies and consumer influence in the service sector
Panwar, Upendra Singh (ed.); Kumar, Raj (ed.);  … - 2016
"This reference source provides research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry by featuring quality factors, marketing tools, and the effects of consumer behavior"--
Persistent link: https://www.econbiz.de/10011472393
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Differences in advertising strategies of service marketers : a content analysis
Utkarsh; Maurya, Harshit; Medhavi, Sanjay - In: Services marketing quarterly 37 (2016) 2, pp. 109-124
Persistent link: https://www.econbiz.de/10011486834