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~subject:"Service quality"
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Service quality
Consumer behaviour
31
Konsumentenverhalten
30
Relationship marketing
21
Beziehungsmarketing
18
Innovation
13
Dienstleistungsqualität
12
Customer satisfaction
9
Dienstleistungssektor
9
Service industry
9
Social Web
9
Social web
9
marketing
9
Kundenzufriedenheit
8
Customer integration
7
Customer service
7
Innovation management
7
Innovationsmanagement
7
Kundenintegration
7
Virtual reality
7
Lieferantenmanagement
6
Supplier relationship management
6
Virtuelle Realität
6
Internet marketing
5
Online-Marketing
5
Artificial intelligence
4
Augmented reality
4
Betriebliche Wertschöpfung
4
Customer value
4
E-commerce
4
Electronic Commerce
4
Kundenservice
4
Kundenwert
4
Netherlands
4
New product development
4
Niederlande
4
Online retailing
4
Online-Handel
4
Produktentwicklung
4
USA
4
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11
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2
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Article
16
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12
Aufsatz in Zeitschrift
12
conceptual-paper
2
research-article
2
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English
16
Author
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Wetzels, Martin
9
Mahr, Dominik
7
Odekerken-Schröder, Gaby
4
de Ruyter, Ko
4
Ruyter, Ko de
3
Ciuchita, Robert
2
Lemmink, Jos
2
Lievens, Annouk
2
Van Oerle, Sarah
2
van Birgelen, Marcel
2
Becker, Marc
1
Beuningen, Jacqueline van
1
Bloemer, Josée
1
Carlson, Jamie
1
Chylinski, Mathew
1
Faßnacht, Martin
1
Grewal, Dhruv
1
Gudergan, Siegfried
1
Heller, Jonas
1
Hilken, Tim
1
Huang, Ming-Hui
1
Jessen, Alexander
1
Keeling, Debbie Isobel
1
Kleijnen, Mirella
1
Malthouse, Edward
1
Mennens, Kars
1
Moeller, Sabine
1
Noble, Stephanie
1
O'Cass, Aron
1
Odekerken‐Schröder, Gaby
1
Rahman, Syed Mahmudur
1
Steins, Mark
1
Streukens, Sandra
1
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European Journal of Marketing
3
Journal of business research : JBR
2
Journal of retailing
2
Journal of service management
2
Journal of service research : JSR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Business & Industrial Marketing
1
Journal of service research
1
Psychology & marketing
1
Service business
1
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ECONIS (ZBW)
12
Other ZBW resources
4
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1
Special issue on critical issues in industrial and business-to-business services
O'Cass, Aron
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012026074
Saved in:
2
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
3
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
4
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
5
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
The playground effect : how augmented reality drives creative customer engagement
Jessen, Alexander
;
Hilken, Tim
;
Chylinski, Mathew
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 85-98
Persistent link: https://www.econbiz.de/10012257546
Saved in:
8
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
9
Value co-creation in online healthcare communities : the impact of patients' reference frames on cure and care
Van Oerle, Sarah
;
Lievens, Annouk
;
Mahr, Dominik
- In:
Psychology & marketing
35
(
2018
)
9
,
pp. 629-639
Persistent link: https://www.econbiz.de/10011970122
Saved in:
10
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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