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Service quality
Quality management
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29
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12
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9
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8
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8
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Dahlgaard, Jens Jörn
8
Poksinska, Bozena
4
Dahlgaard-Park, Su Mi
3
Witell, Lars
3
Elg, Mattias
2
Engström, Jon
2
Chen, Chi-Kuang
1
Cronemyr, Peter
1
Drotz, Erik
1
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Langstrand, Jostein
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Negrea, Romeo
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Pugna, Adrian Pavel
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Shin, Wan Seon
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of quality and service sciences
2
Journal of health organization and management
1
Journal of service management
1
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ECONIS (ZBW)
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1
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
2
Lean in healthcare from employees' perspectives
Drotz, Erik
;
Poksinska, Bozena
- In:
Journal of health organization and management
28
(
2014
)
2
,
pp. 177-195
Persistent link: https://www.econbiz.de/10010384597
Saved in:
3
Practise what you preach : quality of education in education on quality
Langstrand, Jostein
;
Cronemyr, Peter
;
Poksinska, Bozena
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1202-1212
Persistent link: https://www.econbiz.de/10011528217
Saved in:
4
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
5
Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009625488
Saved in:
6
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
Saved in:
7
Special issue: Quality excellence in Taiwan : theories and practices
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010468829
Saved in:
8
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
9
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
10
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
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