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~subject:"Service quality"
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Service quality
Consumer behaviour
79,811
Konsumentenverhalten
79,677
Australia
44,019
Australien
41,190
Theorie
11,750
Theory
11,732
Relationship marketing
9,474
Beziehungsmarketing
9,448
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8,209
USA
7,606
Brand management
7,583
Markenführung
7,572
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7,311
Markenimage
6,693
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6,683
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6,651
Customer satisfaction
5,757
Deutschland
5,739
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5,702
Online retailing
5,571
Online-Handel
5,570
Germany
5,427
Social Web
4,833
Social web
4,833
Online-Marketing
4,550
Internet marketing
4,536
Dienstleistungsqualität
4,520
Brand
4,309
Markenartikel
4,269
Einzelhandel
4,235
Retail trade
4,212
Electronic Commerce
3,695
Schätzung
3,686
Estimation
3,672
Werbewirkung
3,649
Advertising effects
3,640
Innovation
3,628
Großbritannien
3,620
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3,607
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751
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3,845
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
21
McColl-Kennedy, Janet R.
17
Prentice, Catherine
17
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sparks, Beverley
11
Gravelle, Hugh
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Scott, Anthony
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Edvardsson, Bo
7
Gaynor, Martin
7
Grewal, Dhruv
7
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Australien / Trade Commission
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Logos Verlag Berlin
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
122
The journal of services marketing
110
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
68
Journal of travel and tourism marketing
66
Services marketing quarterly
65
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Journal of service management
35
Asia Pacific journal of marketing and logistics
33
Journal of air transport management
32
Tourism management : research, policies, practice
32
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
The TQM journal : the international review of organizational improvement
30
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Journal of service research
26
Psychology & marketing
26
International journal of services, economics and management
25
European journal of marketing : EJM
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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Source
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ECONIS (ZBW)
4,521
Other ZBW resources
17
RePEc
1
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1
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
2
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
3
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
4
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
5
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
6
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
7
An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
In:
Journal of creating value
9
(
2023
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
Saved in:
8
Käuferverhalten bei legalen Musikdownloads : Auswahlverhalten, Qualitätsbeurteilung und Kundenbindung
Schwenkert, Ferdinand Emanuel
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003354638
Saved in:
9
Customer loyalty
East, Robert
;
Wright, Mike
;
Vanhuele, M.
-
2010
Persistent link: https://www.econbiz.de/10003924353
Saved in:
10
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
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