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Service quality
Gesundheitswesen
20,619
Health care system
18,784
Health care
6,956
Gesundheitsversorgung
6,853
Kundenintegration
4,003
Customer integration
4,001
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2,093
Hospital
2,070
Germany
2,021
United States
1,932
Gesundheitskosten
1,924
Health care costs
1,919
Relationship marketing
1,644
Beziehungsmarketing
1,643
Dienstleistungsqualität
1,582
Health
1,532
Gesundheit
1,529
Innovation
1,452
Health economics
1,372
Gesundheitsökonomik
1,369
Health care reform
1,368
Gesundheitsreform
1,359
Consumer behaviour
1,296
Konsumentenverhalten
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Innovationsmanagement
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Großbritannien
1,235
Innovation management
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United Kingdom
1,178
Theorie
1,131
Theory
1,130
Value creation
1,115
Betriebliche Wertschöpfung
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Propper, Carol
23
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20
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14
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11
Huckman, Robert S.
11
Gravelle, Hugh
10
Frank, Richard G.
9
Laudicella, Mauro
8
Le Nguyen Hau
8
McColl-Kennedy, Janet R.
8
Pham Ngoc Thuy
8
Sutton, Matt
8
Hollebeek, Linda D.
7
Hopp, Wallace J.
7
Kolstad, Jonathan
6
Landrum, Mary Beth
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Callen, Michael
5
Chakraborty, Subhajit
5
Chandrasekaran, Aravind
5
Cudney, Elizabeth A.
5
Edvardsson, Bo
5
Fichera, Eleonora
5
Fredendall, Lawrence D.
5
Islam, Shahidul
5
Lee, Donhee
5
Mahr, Dominik
5
Mullen, Kathleen J.
5
Osei-Frimpong, Kofi
5
Rosenthal, Meredith B.
5
Shapira, Gil
5
Taylor, Lowell J.
5
Tucker, Anita L.
5
Votruba, Mark
5
Barros, Pedro Pita
4
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OECD
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IGI Global
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World Bank Group
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European Health Care Conference <2, 2011, Hamburg>
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Nomos Verlagsgesellschaft
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Springer Fachmedien Wiesbaden
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Weltbank
2
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Edward Elgar Publishing
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1
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
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Health Quality & Safety Commission New Zealand
1
Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
1
Institute of Economic Affairs <London>
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Conference on Services Management <North Cyprus)>
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International Growth Centre <London>
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International Healthcare Industry Research
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Nordic Council of Ministers
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
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Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
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Taylor and Francis.
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United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
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University of Southampton / Department of Economics
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Verlag Dr. Kovač
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W. Kohlhammer GmbH
1
Weltbankgruppe
1
Weltwirtschaftsforum
1
Zukunftsinitiative Rheinland-Pfalz
1
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Journal of health organization and management
30
Journal of business research : JBR
29
Health care management review : HCM review
26
Journal of service management
24
The TQM journal : the international review of organizational improvement
24
International journal of hospitality management
22
Journal of retailing and consumer services
21
The service industries journal
21
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
The journal of services marketing
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Services marketing quarterly
15
Technological forecasting & social change : an international journal
15
International journal of productivity and quality management : IJPQM
14
International journal of quality and service sciences
14
Public management review
13
Service business
13
Total quality management & business excellence
13
Health marketing quarterly
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
CHE research paper
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Journal of service research : JSR
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
World Bank E-Library Archive
8
International journal of contemporary hospitality management
7
International journal of services and operations management : IJSOM
7
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ECONIS (ZBW)
1,582
Other ZBW resources
3
RePEc
2
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1
Helping start-ups and public organisations to align : co-producing the co-creation context in a public hospital
Manent, Margaux
;
Cohendet, Patrick
;
Simon, Laurent
- In:
Industry and innovation
31
(
2024
)
5
,
pp. 606-637
Persistent link: https://www.econbiz.de/10014554215
Saved in:
2
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
3
Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Owusu-Frimpong, Nana
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
Saved in:
4
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
5
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
6
Contextualizing co-production of health care : a systematic literature review
Palumbo, Rocco
- In:
International journal of public sector management : IJPSM
29
(
2016
)
1
,
pp. 72-90
Persistent link: https://www.econbiz.de/10011439796
Saved in:
7
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
8
Reverse exchange : classifications for public service SCM
Esain, Ann Elizabeth
;
Aitken, James
;
Williams, Sharon Jayne
- In:
Supply chain management : an international journal
21
(
2016
)
2
,
pp. 216-227
Persistent link: https://www.econbiz.de/10011544850
Saved in:
9
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
10
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
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