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Digital customer experience : an emerging theme in customer service excellence

Grønholdt, Lars - In: Key challenges and opportunities for quality, …, (pp. 143-152). 2021

Persistent link: https://www.econbiz.de/10012506167

Hospital service quality measurement models : patients from Asia, Europe, Australia and America

Thawesaengskulthai, Natcha; Wongrukmit, Patcharin; … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1029-1041

Persistent link: https://www.econbiz.de/10011440789

Special issue: Quality excellence in Taiwan : theories and practices

Dahlgaard, Jens Jörn (contributor) - 2014

Persistent link: https://www.econbiz.de/10010468829

Theory of attractive quality and the Kano methodology - the past, the present, and the future

Witell, Lars; Löfgren, Martin; Dahlgaard, Jens Jörn - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1241-1252

Persistent link: https://www.econbiz.de/10010207256

A greenhouse approach for value cultivation

Dahlgaard, Jens Jörn; Pugna, Adrian; Potra, Sabine; … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 836-852

Persistent link: https://www.econbiz.de/10011581108

A Quality Scorecard for the era of Industry 4.0

Shin, Wan Seon; Dahlgaard, Jens Jörn; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 959-976

Persistent link: https://www.econbiz.de/10011918717

The HWWP, a refined IVA-Kano model for designing new delightful products or services

Potra, Sabina Alina; Izvercian, Monica; Pugna, Adrian Pavel - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 104-117

Persistent link: https://www.econbiz.de/10011730228

From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature

Chen, Chi-Kuang; Reyes, Lidia; Dahlgaard, Jens Jörn; … - In: International journal of quality and service sciences 14 (2022) 2, pp. 217-237

Persistent link: https://www.econbiz.de/10013330611

Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network

Carlucci, Daniela; Renna, Paolo; Schiuma, Giovanni - In: Health care management science 16 (2013) 1, pp. 37-44

Persistent link: https://www.econbiz.de/10009721779

Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network

Carlucci, Daniela; Renna, Paolo; Schiuma, Giovanni - In: Health Care Management Science 16 (2013) 1, pp. 37-44

Nowadays the ability to provide outpatient services with exceptional quality is paramount to long-term survival of hospitals, as the revenues from outpatient services are predicted to equal or exceed inpatient revenues in the near future. Identifying the relative weight of different dimensions...

Persistent link: https://www.econbiz.de/10010865040