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~subject:"Service quality"
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Service quality
Risikomanagement
34,623
Risk management
34,364
Qualitätsmanagement
16,498
Quality management
14,537
Theorie
8,366
Theory
8,341
Risk
6,347
Risiko
6,268
Deutschland
4,002
risk management
3,736
Germany
3,707
Supply chain
3,595
Lieferkette
3,586
Portfolio-Management
3,527
Portfolio selection
3,519
Kreditrisiko
2,827
Credit risk
2,759
Bankrisiko
2,624
Bank risk
2,621
Dienstleistungsqualität
2,617
Bank
2,463
USA
2,373
Welt
2,289
World
2,283
United States
2,273
Risikomaß
2,263
Risk measure
2,246
Finanzdienstleistung
1,984
Financial services
1,957
Product quality
1,667
Produktqualität
1,661
Hedging
1,575
Prozessmanagement
1,377
Finanzkrise
1,347
Corporate Governance
1,343
Corporate governance
1,330
Financial crisis
1,321
Projektmanagement
1,303
Basel Accord
1,275
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429
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33
Bibliography included
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Case study
29
Fallstudie
29
Konferenzschrift
25
Aufsatzsammlung
22
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18
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3
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English
2,268
German
361
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French
1
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
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IGI Global
7
OECD
4
Taylor and Francis.
4
Nomos Verlagsgesellschaft
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
33
International journal of services and operations management
30
International journal of production research
25
Auditing : a journal of practice & theory
23
Health care management review : HCM review
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
The accounting review : a publication of the American Accounting Association
13
The service industries journal
13
European journal of operational research : EJOR
12
International journal of production economics
12
International journal of services and operations management : IJSOM
12
Service business
12
International journal of services, economics and management
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Gabler Edition Wissenschaft
8
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ECONIS (ZBW)
2,617
Other ZBW resources
6
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1
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
2
Risikomanagement für die qualitätsorientierte Entwicklung industrieller Dienstleistungen
Schumacher, Sven
-
2016
-
1. Auflage
Persistent link: https://www.econbiz.de/10011595313
Saved in:
3
Quality assurance in Canadian police services
Cukier, Wendy
;
Barkel, Erin
;
Vaughan, Tania
;
Gekas, George
- In:
The TQM journal : the international review of …
24
(
2012
)
4
,
pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
Saved in:
4
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
5
A predictive ordered logistic regression model as a tool for quality review of control risk assessments
Issa, Hussein
;
Kogan, Alexander
- In:
The journal of information systems : JIS ; a semiannual …
28
(
2014
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10010474837
Saved in:
6
Hospital quality assurance : risk management and program evaluation
Pena, Jesus J.
;
Rosen, Bernard
;
Haffner, Alden N.
; …
-
1984
Persistent link: https://www.econbiz.de/10003145301
Saved in:
7
"Diagnosis Related Groups" im Prozess und in der Struktur der Patientenversorgung - betriebswirtschaftliche Analysen und integrierte Lösungsansätze
Meier, Pierre-Michael
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002060784
Saved in:
8
Die strategische Bonität : ein Ansatz zur ganzheitlichen prospektiven Kreditprüfung im Firmenkundengeschäft
Böcker, Matthias
-
2000
Persistent link: https://www.econbiz.de/10001495653
Saved in:
9
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
10
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
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