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~subject:"Service technology"
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Service technology
Consumer behaviour
16
Konsumentenverhalten
16
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
5
Kundenzufriedenheit
5
Business start-up
4
Entrepreneurship
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Unternehmensgründung
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Customer service
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Internet marketing
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Kundenservice
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Online-Marketing
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Other customers
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Relationship marketing
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Sharing economy
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Tourism
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Tourismus
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service innovation
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Anthropomorphism
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Coronavirus
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Generation Z
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Mobile communications
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Mobilkommunikation
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Motivation
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P2P accommodation
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Selbstbedienung
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Self-service
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Self-service technology (SST)
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Sense of power
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Service robot
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Share Economy
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Fan, Alei
2
Mattila, Anna S.
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Ma, Chang
1
Miao, Li
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Wu, Luorong
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International journal of hospitality management
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
2
Decoding the shared pathways of consumer technology experience in hospitality and tourism : a meta-analysis
Ma, Chang
;
Fan, Alei
;
Mattila, Anna S.
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015069561
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