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Service workers
Customer satisfaction
26
Kundenzufriedenheit
24
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
10
Relationship marketing
10
Einzelhandel
9
Retail trade
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Customer service
7
Kundenservice
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customer satisfaction
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Arbeitszufriedenheit
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Emotion
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Job satisfaction
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Service encounters
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Decision
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Dienstleistungsberufe
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Dienstleistungssektor
4
Entscheidung
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Marketing management
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Marketingmanagement
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Robot
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Roboter
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Service industry
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Advertising
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Advertising effects
3
Artificial intelligence
3
Kundenbindungsprogramm
3
Künstliche Intelligenz
3
Loyalty program
3
Loyalty programs
3
Psychology of advertising
3
Satisfaction
3
Schweden
3
Service robots
3
Sweden
3
Werbepsychologie
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Söderlund, Magnus
4
Julander, Claes-Robert
1
Rosengren, Sara
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Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
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ECONIS (ZBW)
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Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
2
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
3
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
Saved in:
4
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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