Positive social behaviors and suggestive selling in the same service encounter
Magnus Söderlund
| Year of publication: |
2013
|
|---|---|
| Authors: | Söderlund, Magnus |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 4, p. 305-320
|
| Subject: | Kundenservice | Customer service | Dienstleistungsberufe | Service workers | Arbeitsverhalten | Work behaviour | Soziales Verhalten | Social behaviour | Manipulation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009769856