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Michel, Stefan
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Journal of service management
1
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
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ECONIS (ZBW)
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Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
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2
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
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3
Pricing bei Dienstleistungen und Yield Management
Michel, Stefan
;
Zellweger, Corina
- In:
Revenue Management aus der Kundenperspektive : …
,
(pp. 43-62)
.
2014
Persistent link: https://www.econbiz.de/10010256811
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