Shaping, organizing, and rethinking service innovation : a multidimensional framework
Year of publication: |
2012
|
---|---|
Authors: | Rubalcaba-Bermejo, Luis ; Michel, Stefan ; Sundbo, Jon ; Brown, Stephen Walter ; Reynoso, Javier |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 5, p. 696-715
|
Subject: | Dienstleistung | Services | Innovation | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Bibliometrie | Bibliometrics |
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