Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer Equity Management - M...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Services
Management
46,349
Beziehungsmarketing
25,743
Relationship marketing
25,596
Konsumentenverhalten
9,300
Consumer behaviour
9,291
Theorie
7,624
Theory
7,491
Dienstleistung
7,093
Deutschland
6,310
Germany
5,689
Customer satisfaction
5,666
Kundenzufriedenheit
5,664
Dienstleistungsqualität
4,590
Service quality
4,587
USA
4,166
United States
3,710
management
3,545
Unternehmen
2,735
Markenführung
2,687
Brand management
2,684
Strategisches Management
2,639
Managers
2,638
Führungskräfte
2,608
Innovation
2,506
Marketing
2,450
Lieferantenmanagement
2,389
Supplier relationship management
2,388
Marketingmanagement
2,241
Social Web
2,151
Social web
2,150
Marketing management
2,125
Electronic Commerce
2,116
Dienstleistungssektor
2,041
Betriebswirtschaftslehre
1,969
E-commerce
1,952
Markenimage
1,932
Strategic management
1,926
Brand image
1,923
Service industry
1,879
more ...
less ...
Online availability
All
Undetermined
802
Free
410
Type of publication
All
Article
2,411
Book / Working Paper
1,233
Journal
75
Type of publication (narrower categories)
All
Article in journal
1,765
Aufsatz in Zeitschrift
1,765
Aufsatz im Buch
642
Book section
642
Graue Literatur
554
Non-commercial literature
554
Working Paper
262
Arbeitspapier
260
Hochschulschrift
195
Collection of articles of several authors
164
Sammelwerk
164
Thesis
161
Amtsdruckschrift
121
Government document
121
Aufsatzsammlung
73
Case study
53
Fallstudie
53
Konferenzschrift
50
Bibliografie enthalten
45
Bibliography included
45
Statistik
42
Conference proceedings
38
Statistics
32
No longer published / No longer aquired
21
Conference paper
18
Konferenzbeitrag
18
Forschungsbericht
17
Adressbuch
14
Directory
14
Advisory report
12
Gutachten
12
Lehrbuch
10
Systematic review
9
Übersichtsarbeit
9
Mehrbändiges Werk
8
Multi-volume publication
8
Handbook
7
Handbuch
7
Textbook
7
Collection of articles written by one author
6
more ...
less ...
Language
All
English
2,532
German
850
French
145
Russian
49
Polish
45
Italian
31
Spanish
26
Hungarian
13
Dutch
12
Danish
10
Czech
7
Portuguese
7
Swedish
7
Malay (macrolanguage)
6
Undetermined
4
Modern Greek (1453-)
3
Finnish
3
Lithuanian
3
Romanian
3
Slovak
3
Croatian
2
Norwegian
2
Slovenian
2
Serbian
2
Ukrainian
2
Chinese
2
Arabic
1
Bulgarian
1
Ancient Greek (to 1453)
1
Georgian
1
Latvian
1
Multiple languages
1
more ...
less ...
Author
All
Corsten, Hans
23
Edvardsson, Bo
21
Bruhn, Manfred
19
Gössinger, Ralf
19
Witell, Lars
17
Gustafsson, Anders
15
Görg, Holger
14
Vargo, Stephen L.
14
Gallouj, Fai͏̈z
12
Kowalkowski, Christian
12
Miles, Ian D.
11
Polese, Francesco
11
Amiti, Mary
10
Crinò, Rosario
10
Grönroos, Christian
10
Haller, Sabine
10
Hipp, Christiane
10
Kristensson, Per
10
Lusch, Robert F.
10
Ganz, Walter
9
Jaakkola, Elina
9
Maglio, Paul P.
9
Markusen, James R.
9
Meyer, Anton
9
Paluch, Stefanie
9
Patrício, Lia
9
Richter, Magnus
9
Rubalcaba-Bermejo, Luis
9
Tronvoll, Bård
9
Bienzeisler, Bernd
8
Brown, Stephen Walter
8
Geishecker, Ingo
8
Hadwich, Karsten
8
Helkkula, Anu
8
Krcmar, Helmut
8
Parasuraman, A.
8
Spohrer, James C.
8
Wirtz, Jochen
8
Barcet, André
7
Benoit, Sabine
7
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
20
Europäische Kommission
14
National Bureau of Economic Research
14
Singapur / Department of Statistics
9
OECD
7
Ungarn / Központi Statisztikai Hivatal
7
Europäische Kommission / Statistisches Amt
6
Malaysia / Jabatan Perangkaan
6
Svenska Handelshögskolan <Helsinki>
6
Deutschland / Bundesministerium für Bildung und Forschung
5
Fraunhofer-Institut für System- und Innovationsforschung
5
IGI Global
5
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Institut für Technik der Betriebsführung
3
Slowakei / Štatistický Úrad
3
Springer Gabler <Firma>
3
Technische Universität Ilmenau
3
Zentrum für Europäische Wirtschaftsforschung
3
Deutsche Bank <Frankfurt am Main> / Research
2
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
2
Edward Elgar Publishing
2
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
2
Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fundacja Spółdzielczości Wiejskiej
2
Institut für Handelsmanagement <Münster (Westf)>
2
Institut für Zukunftsstudien und Technologiebewertung
2
International Trade Centre
2
Klaus Kellner Verlag e.K.
2
Peat, Marwick and MacLintock <London>
2
Projekt Qualifica Digitalis
2
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
2
Stiftung Marktwirtschaft / Kronberger Kreis
2
UNCTAD
2
Universität Hamburg
2
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
2
Universität Stuttgart / Institut für Arbeitswissenschaft und Technologiemanagement
2
Universität Ulm
2
Verlag Dr. Kovač
2
Zypern / Statistikē Hypēresia
2
Äthiopien / Central Statistical Authority
2
more ...
less ...
Published in...
All
Journal of service management
61
The service industries journal
61
The journal of services marketing
60
SpringerLink / Bücher
49
Journal of business research : JBR
45
Journal of service research : JSR
43
International journal of production economics
21
Journal of service research
21
The journal of business & industrial marketing
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
International journal of hospitality management
19
Journal of retailing and consumer services
19
The science of service systems
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of operational research : EJOR
16
Handbook of service science ; [Vol. 1]
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
European journal of marketing : EJM
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
NBER working paper series
14
International journal of quality and service sciences
13
Revue d'économie industrielle
13
Schriften zum Produktionsmanagement
13
NBER Working Paper
12
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
12
Discussion paper / Centre for Economic Policy Research
11
European review of service economics and management
11
International journal of production research
11
Managing service quality : MSQ ; an international journal
11
Research
11
Service science, management and engineering : education for the 21st Century
11
Springer eBook Collection
11
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
10
Ecosystem services and global trade of natural resources : ecology, economics and policies
9
International journal of contemporary hospitality management
9
International journal of services and operations management
9
more ...
less ...
Source
All
ECONIS (ZBW)
3,704
BASE
5
Other ZBW resources
5
EconStor
4
RePEc
1
Showing
1
-
10
of
3,719
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
Hinterhuber, Hans H.
(
ed.
);
Stahl, Heinz K.
(
contributor
); …
-
2002
Persistent link: https://www.econbiz.de/10001652429
Saved in:
2
Understanding services and the customer response
Dhaliwal, Jagdeesh S.
;
Macintyre, Mairi
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 1-18)
.
2011
Persistent link: https://www.econbiz.de/10009011831
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
5
Usługi 2014 : wybrane uwarunkowania rozwoju usług
Pluta-Olearnik, Mirosława
(
contributor
); …
-
2015
Persistent link: https://www.econbiz.de/10011338881
Saved in:
6
Servitization and operations
management
: a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
7
Retrospective: compatibility
management
: customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
8
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
9
Factories or theatres? : the future of service
Baglieri, Enzo
- In:
Managing consumer services : factory or theater?
,
(pp. 1-24)
.
2014
Persistent link: https://www.econbiz.de/10010478160
Saved in:
10
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
