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Consumer behaviour
23
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19
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Liljander, Veronica
6
Strandvik, Tore
4
Hammedi, Wafa
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Henseler, Jörg
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Riel, Allard C. R. van
1
Semeijn, Janjaap
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Svenska Handelshögskolan <Helsinki>
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Meddelanden från Svenska Handelshögskolan
2
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
1
Management decision : MD
1
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ECONIS (ZBW)
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1
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
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2
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
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3
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
4
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
5
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
Saved in:
6
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
7
Technology-based service proposal screening and decision-making effectiveness
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Hammedi, Wafa
; …
- In:
Management decision : MD
49
(
2011
)
5
,
pp. 762-783
Persistent link: https://www.econbiz.de/10009239508
Saved in:
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