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Dienstleistungsqualität
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Service quality
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China
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Cheng, T. C. E.
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Journal of retailing and consumer services
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International journal of production economics
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Leveraging selected operational improvement practices to achieve both efficiency and creativity : a multi-level study in frontline service operations
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
191
(
2017
),
pp. 298-310
Persistent link: https://www.econbiz.de/10011746703
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2
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
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3
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
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