This conceptual paper aims to increase our understanding of service innovation by separating and analyzing some of its basic dimensions: the target of the renewal, the nature of the renewal, and the radicalness of the renewal. Service innovations are discussed both at the product level and at...

In his pioneering writings, Schumpeter identified five different types (cases) of innovation, which in modern terms are product, process, market, input and organisational innovations. This paper discusses the applicability of these innovation types in services a sector which was not yet topical...

Purpose – The research fields of service innovation and social innovation have, until now, been largely disconnected. At the most basic level, a great many social innovations are services, often public sector services with social entrepreneurs organizing and delivering service innovations. As...