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Consumer behaviour
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Dienstleistungsqualität
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
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Journal of service management
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The journal of services marketing
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ECONIS (ZBW)
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Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
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2
Every cloud has a silver lining : exploring the dark side of value co-creation in B2B service networks
Chowdhury, Ilma Nur
;
Gruber, Thorsten
;
Zolkiewski, Judy
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 97-109
Persistent link: https://www.econbiz.de/10011503620
Saved in:
3
A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors
Benoit, Sabine
;
Baker, Thomas L.
;
Bolton, Ruth N.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 219-227
Persistent link: https://www.econbiz.de/10011745282
Saved in:
4
Special section: advancing customer experience and big data impact via academic–practitioner collaboration
Burton, Jamie
;
Alkire, Linda
;
Gruber, Thorsten
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 142-147
Persistent link: https://www.econbiz.de/10011654609
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