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Services
Prozessmanagement
12,530
Dienstleistungssektor
12,340
Service industry
11,338
Business process management
10,811
Theorie
2,765
Theory
2,748
Deutschland
2,557
Digitale Dienste
2,341
Web-based service
2,334
Germany
2,317
Innovation
1,911
Industrie
1,823
Manufacturing industries
1,728
Qualitätsmanagement
1,575
USA
1,493
Quality management
1,470
United States
1,440
Dienstleistungsqualität
1,374
Service quality
1,374
Innovationsmanagement
1,333
Organisatorischer Wandel
1,296
Organizational change
1,295
Dienstleistung
1,276
Innovation management
1,247
Supply chain
1,201
Lieferkette
1,199
Workflow-Management-System
1,132
Workflow management system
1,126
Beziehungsmarketing
974
Relationship marketing
974
Unternehmensdienstleistung
895
Produktivität
884
Business services
882
Productivity
874
Betriebliches Informationssystem
854
Dienstleistungshandel
853
Trade in services
844
Strategisches Management
835
Wissensmanagement
812
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7
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8
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Edvardsson, Bo
11
Witell, Lars
11
Gallouj, Fai͏̈z
10
Gustafsson, Anders
9
Kowalkowski, Christian
9
Geishecker, Ingo
8
Görg, Holger
8
Corsten, Hans
7
Rubalcaba-Bermejo, Luis
7
Huang, Ming-Hui
6
Jaakkola, Elina
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Miles, Ian D.
6
Winkler, Deborah
6
Kristensson, Per
5
Maglio, Paul P.
5
Mattoo, Aaditya
5
Ostrom, Amy L.
5
Paluch, Stefanie
5
Polese, Francesco
5
Aas, Tor Helge
4
Berlingieri, Giuseppe
4
Brown, Stephen Walter
4
Carrubbo, Luca
4
Gebauer, Heiko
4
Gössinger, Ralf
4
Herrmann, Thomas
4
Hydle, Katja Maria
4
Marcolin, Luca
4
Ornelas, Emanuel
4
Parida, Vinit
4
Park, Donghyun
4
Patrício, Lia
4
Rayburn, Steven W.
4
Shin, Kwanho
4
Wirtz, Jochen
4
Anderson, Sidney
3
Atkins, Marc
3
Bitner, Mary Jo
3
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OECD
4
Deutschland / Bundesministerium für Bildung und Forschung
2
Edward Elgar Publishing
2
Europäische Kommission
2
Europäische Kommission / Statistisches Amt
2
Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fraunhofer-Institut für System- und Innovationsforschung
2
National Bureau of Economic Research
2
Stiftung Marktwirtschaft / Kronberger Kreis
2
Akademie für Staats- und Rechtswissenschaft der DDR / Lehrstuhl Zivilrecht und Zivilverfahrensrecht
1
Applied Services Economic Center
1
Asian Development Bank
1
Baskenland <Spanien> / Dirección de Estudios Económicos y Métodos
1
Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
1
Center for Leading Innovation & Cooperation
1
Central Office of Information
1
Centre de Documentation Sciences Humaines <Paris>
1
Centre on Transnational Corporations
1
Centro studi investimenti sociali
1
Colloque Sésame <1986, Arc-de-Senans>
1
Colonial Office
1
Confederazione Nazionale dell'Artigianato
1
Conference of the Future of the Service Economy <1982, Philadelphia, Pa.>
1
Deutsches Institut für Normung
1
Deutsches Institut für Wirtschaftsforschung
1
Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung
1
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
1
Dienstleistungstagung <6, 2006, Berlin>
1
Dienstleistungstagung <7, 2008, Berlin>
1
EIM, Doordacht Onderzoek voor Bedrijf en Beleid
1
Fidschi
1
Fishman-Davidson Center for the Study of the Service Sector
1
Fondation Claude-Nicolas Ledoux
1
Freie Universität Berlin / Institut für Geographische Wissenschaften
1
Friedrich-Ebert-Stiftung / Abteilung Wirtschaftspolitik
1
Government Accountability Office
1
IGI Global
1
Institut for Graenseregionsforskning
1
Institut national de la statistique et des études économiques <Frankreich>
1
International Association for the Study of Insurance Economics
1
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Published in...
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The service industries journal
35
Journal of business research : JBR
26
The journal of services marketing
26
Journal of service management
24
Journal of service research : JSR
18
Journal of service research
15
International journal of production economics
13
International journal of services technology and management
12
Journal of retailing and consumer services
11
Service business
11
Services marketing quarterly
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
SpringerLink / Bücher
10
The journal of business & industrial marketing
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
European review of service economics and management
8
International journal of hospitality management
8
Structural change and economic dynamics : SC+ED
8
International journal of business process integration and management : IJBPIM
6
International journal of contemporary hospitality management
6
International journal of production research
6
Research policy : policy, management and economic studies of science, technology and innovation
6
The handbook of innovation and services : a multi-disciplinary perspective
6
Consultancy and innovation : the business service revolution in Europe
5
International journal of quality and service sciences
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
5
Service science, management and engineering : education for the 21st Century
5
Services science : fundamentals, challenges and future developments
5
Industry and innovation
4
International journal of business innovation and research : IJBIR
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of innovation management
4
Journal of industry, competition and trade
4
Management, Prozessgestaltung, Kundenperspektive
4
Managing service quality : MSQ ; an international journal
4
Technological forecasting & social change : an international journal
4
The science of service systems
4
The world economy : the leading journal on international economic relations
4
A Research Agenda for Service Marketing
3
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Source
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ECONIS (ZBW)
1,102
EconStor
15
Other ZBW resources
1
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1
Interaktionsorientierte Komposition virtueller Dienstleitungsprozesse
Zirpins, Christian
-
2007
Persistent link: https://www.econbiz.de/10003575565
Saved in:
2
Special issue: Service intelligence and service science
Chiu, Dickson K. W.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003834903
Saved in:
3
Semantics for smart services
Petrie, Charles
;
Hochstein, Axel
;
Genesereth, Michael
- In:
The science of service systems
,
(pp. 91-105)
.
2011
Persistent link: https://www.econbiz.de/10009127315
Saved in:
4
Multi user context-aware service selection for mobile environments : a heuristic technique
Bortlik, Michael
;
Heinrich, Bernd
;
Mayer, Michael
- In:
Business & information systems engineering : BISE ; the …
60
(
2018
)
5
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011960714
Saved in:
5
Steigerung der Dienstleistungsproduktivität aus Sicht des Geschäftsprozessmanagements
Leyer, Michael
;
Moormann, Jürgen
-
2011
Persistent link: https://www.econbiz.de/10009229833
Saved in:
6
Service process modularization and modular strategies
Carlborg, Per
;
Kindström, Daniel
- In:
The journal of business & industrial marketing
29
(
2014
)
4
,
pp. 313-323
Persistent link: https://www.econbiz.de/10010382815
Saved in:
7
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
8
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
9
On the ontological expressiveness of conceptual modeling grammars for service productivity management
Becker, Jörg
;
Beverungen, Daniel
;
Knackstedt, Ralf
; …
- In:
Information systems and e-business management : ISeB
12
(
2014
)
3
,
pp. 337-365
Persistent link: https://www.econbiz.de/10010392570
Saved in:
10
Performance effects of IT capability, service process innovation, and the mediating role of customer service
Chen, Ja-shen
;
Tsou, Hung Tai
- In:
Journal of engineering and technology management : JET-M
29
(
2012
)
1
,
pp. 71-94
Persistent link: https://www.econbiz.de/10009565813
Saved in:
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