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Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels

Al-Ababneh, Mukhles M. - 2020

innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study …

Persistent link: https://www.econbiz.de/10012830410

Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues

Szostak, Daniel - In: European research studies 24 (2021) 4B, pp. 87-94

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Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels

Mukherjee, Subhodeep; Manish Mohan Baral; Venkataiah, … - In: Decision : official journal of Indian Institute of … 48 (2021) 4, pp. 445-460

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Moderating role of service innovation on the relationship between corporate reputation and performance of hotels in Kenya

Musoga, Brenda; Ngugi, Louise; Wanjau, Kenneth Lawrence - 2021

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Service culture : a framework for hotel enterprises

Baytok, Ahmet; Zorlu, Özcan; Avan, Ali - In: Hospitality & Tourism : managerial perspectives & practices, (pp. 75-91). 2020

Persistent link: https://www.econbiz.de/10012501827

Guidelines for enhancing the effective management of hotel enterprises

Kobyak, Marina Viktorovna; Layko, Mikhail Yurevich - In: Journal of advanced research in law and economics : JARLE 6 (2015) 1/11, pp. 104-111

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Case study of sustainable service design in the hospitality industry

Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196

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How innovation can influence customer satisfaction : case study of the Saccharum Hotel in Madeira

Cabral, Ana Melissa; Marques, João Paulo Coelho - In: International journal of innovation science 15 (2023) 1, pp. 80-93

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Strategische Innovationen in der Hotellerie : Eine ressourcenorientierte Fallstudienanalyse touristischer Dienstleistungsunternehmen

Innerhofer, Elisa - 2012

Innovationen in der Hotellerie stellen besondere Herausforderungen an das Management und die Gestaltung von Innovationsprozessen dar. Sie sind auf die konstitutiven Merkmale von Dienstleistungen zurückzuführen. Elisa Innerhofer untersucht Innovationsprozesse in der Hotellerie, indem sie...

Persistent link: https://www.econbiz.de/10014016015

Impact of country effects on the performance of service firms

Elango, Balasubramanian; Wieland, Jamie R. - In: Journal of service management 26 (2015) 4, pp. 588-607

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