Commentators suggest that to survive in developed economies manufacturing firmshave to move up the value chain, innovating and creating ever more sophisticatedproducts and services, so they do not have to compete on the basis of cost.While this strategy is proving increasingly popular with...

Purpose – In an effort to further explain why manufacturing firms that move towards service provision often do not achieve the financial benefits they would expect, the purpose of this paper is to examine the impact of service additions on the risks affecting the firm....