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Worth the wait? : how restaurant waiting time influences customer behavior and revenue

Vries, Jelle de; Roy, Debjit; Koster, René de - In: Journal of operations management 63 (2018), pp. 59-78

Persistent link: https://www.econbiz.de/10011975452

Call center delay announcement using a newsvendor-like performance criterion

Jouini, Oualid; Akşin, Zeynep; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 4, pp. 587-604

Persistent link: https://www.econbiz.de/10011282790

Dynamic call center routing policies using call waiting and agent idle times

Chan, Wyean; Koole, Ger M.; L'Ecuyer, Pierre - In: Manufacturing & service operations management : M & SOM 16 (2014) 4, pp. 544-560

Persistent link: https://www.econbiz.de/10010526446

An evaluation of the NERJIT priority rule in a kanban-controlled flowshop

Ardalan, Alireza; Diaz, Rafael - In: Production and operations management : an international … 21 (2012) 5, pp. 923-938

Persistent link: https://www.econbiz.de/10009667709

Traffic control in Canada-USA border checkpoint operations : impacts on supply chain velocity infrastructure spending, and national security

Haughton, Michael A.; Isotupa, K. P. Sapna - In: International journal of services and operations management 16 (2013) 3, pp. 337-351

Persistent link: https://www.econbiz.de/10010231957

Development of a framework for the design of autonomous vehicle storage and retrieval systems

Marchet, Gino; Melacini, Marco; Perotti, Sara; Tappia, Elena - In: International journal of production research 51 (2013) 14, pp. 4365-4387

Persistent link: https://www.econbiz.de/10009783675

Variability modelling and balancing of stochastic assembly lines

Pınarbaşı, Mehmet; Yüzükırmızı, Mustafa; Toklu, … - In: International journal of production research 54 (2016) 19/20, pp. 5761-5782

Persistent link: https://www.econbiz.de/10011543327

Robotic sorting systems : performance estimation and operating policies analysis

Zou, Bipan; Koster, René de; Gong, Yeming; Xu, Xianhao; … - In: Transportation science : a journal of the Institute for … 55 (2021) 6, pp. 1430-1455

Persistent link: https://www.econbiz.de/10012796992

Impact of service policies on terminal gate efficiency : a simulation approach

Chamchang, Panida; Niyomdecha, Hussen - In: Cogent business & management 8 (2021) 1, pp. 1-18

simulation model was developed to analyze the queueing performance: truck queue length and gate waiting time. Scenarios analysis … simulation results confirm that a gate-sharing policy can alleviate congestion at a certain truck arrival rate. The method of …

Persistent link: https://www.econbiz.de/10012627893

Queuing safely for elevator systems amidst a pandemic

Ananthanarayanan, Sai Mali; Branas, Charles C.; … - In: Production and operations management : the flagship … 31 (2022) 5, pp. 2306-2323

Persistent link: https://www.econbiz.de/10013277041

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