Purpose – The purpose of this study is to exhibit how a leading company operating in farm equipment sector (FES) in India utilized Six Sigma statistical tools to reduce field failures of tractor assembly and thereby improved customer satisfaction. Design/methodology/approach – The study...

Purpose The purpose of this paper is to demonstrate the application of Six Sigma/design of experiments (DOE) hybrid framework for improving damping force (DF) generation process in a shock absorber assembly unit. Design/methodology/approach The study adopted a case study research method with...