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Social Web
Consumer behaviour
83,089
Konsumentenverhalten
80,609
Schwellenländer
27,274
Emerging economies
26,867
Relationship marketing
26,237
Beziehungsmarketing
25,563
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12,964
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12,776
Customer satisfaction
8,617
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8,369
Brand management
8,306
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8,262
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7,069
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7,025
Deutschland
7,010
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6,918
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6,814
USA
6,774
Germany
6,442
United States
6,425
Online-Handel
6,109
Online retailing
6,094
Social web
5,845
Welt
5,616
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5,589
World
5,554
Online-Marketing
5,292
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5,265
Electronic Commerce
4,822
Einzelhandel
4,733
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4,687
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4,646
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4,488
Markenartikel
4,483
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4,147
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4,109
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4,084
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3,941
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Filieri, Raffaele
19
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17
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15
Hollebeek, Linda D.
15
Flavián Blanco, Carlos
14
Harrigan, Paul
14
Martínez-López, Francisco J.
14
Law, Chun Hung Roberts
13
Ozuem, Wilson
13
Rita, Paulo
13
Agnihotri, Raj
12
Hajli, Nick
12
Casaló, Luis V.
11
Füller, Johann
11
Gázquez-Abad, Juan Carlos
11
Ranfagni, Silvia
11
Seo, Yuri
10
Thaichon, Park
10
Veloutsou, Cleopatra
10
Dholakia, Utpal M.
9
Hennig-Thurau, Thorsten
9
Itani, Omar S.
9
Stephen, Andrew T.
9
Usman, Osly
9
Vrontis, Demetris
9
Ahuja, Vandana
8
Akram, Umair
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Bigné Alcañiz, J. Enrique
8
Conduit, Jodie
8
Constantinides, Efthymios
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Dolan, Rebecca
8
Hazari, Sunil
8
Ko, Eunju
8
Luo, Xueming
8
Pantano, Eleonora
8
Rather, Raouf Ahmad
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Schivinski, Bruno
8
Sohail, M. Sadiq
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Wallace, Elaine
8
Bilgihan, Anil
7
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2
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2
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
1
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1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
Eberhard Karls Universität Tübingen
1
Edward Elgar Publishing
1
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1
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1
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1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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1
Haufe-Lexware GmbH & Co. KG
1
Helmut-Schmidt-Universität
1
ICORIA <16., 2017, Gent>
1
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1
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1
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1
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1
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1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
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Journal of business research : JBR
244
Journal of retailing and consumer services
179
International journal of internet marketing and advertising : IJIMA
112
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
82
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
70
Technological forecasting & social change : an international journal
67
The journal of product & brand management
60
Journal of marketing communications
57
Journal of promotion management : innovations in planning and applied research
57
Journal of internet commerce
53
International journal of electronic marketing and retailing : IJEMR
52
International journal of advertising : the review of marketing communications
47
Psychology & marketing
47
The journal of brand management : an international journal
43
International journal of hospitality management
42
Marketing intelligence & planning
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
International journal of consumer studies
39
Journal of management information systems : JMIS
39
Journal of marketing management : JMM ; journal of the Academy of Marketing
39
Journal of strategic marketing
39
International journal of business information systems : IJBIS
38
Journal of electronic commerce research : JECR
38
Journal of marketing
38
International journal of technology marketing : IJTMkt
37
Electronic commerce research
36
Cogent business & management
35
Information systems research : ISR
35
International journal of electronic commerce : IJEC
33
Journal of marketing management : MM
33
Journal of travel and tourism marketing
32
Tourism management : research, policies, practice
32
Business horizons
30
SpringerLink / Bücher
30
Asia Pacific journal of marketing and logistics
29
Young consumers : insight and ideas for responsible marketers
29
Journal of fashion marketing and management
28
Journal of the Academy of Marketing Science
28
International journal of e-business research : an official publication of the Information Resources Management Association
27
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ECONIS (ZBW)
5,845
EconStor
2
OLC EcoSci
1
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1
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5,848
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date (oldest first)
1
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
2
When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
Saved in:
3
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
4
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
5
Who is talking, who is listening? : service recovery through online customer-to-customer interactions
Xu, Yingzi
;
Yap, Sheau-Fen
;
Hyde, Kenneth F.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 421-443
Persistent link: https://www.econbiz.de/10011571115
Saved in:
6
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
7
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
8
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
9
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
Saved in:
10
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
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