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Social Web
Beziehungsmarketing
25,419
Relationship marketing
25,418
Qualitätsmanagement
16,872
Quality management
14,463
Konsumentenverhalten
9,201
Consumer behaviour
9,198
Dienstleistungsqualität
6,179
Service quality
6,169
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6,084
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6,077
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3,958
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3,941
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3,770
Germany
3,548
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2,614
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2,614
Lieferantenmanagement
2,566
Supplier relationship management
2,564
Social web
2,089
Marketingmanagement
1,975
Marketing management
1,933
Markenimage
1,908
Brand image
1,906
Electronic Commerce
1,861
Produktqualität
1,806
Product quality
1,805
E-commerce
1,773
USA
1,758
United States
1,709
Online-Marketing
1,616
Internet marketing
1,597
Customer integration
1,537
Kundenintegration
1,537
Kundenorientierung
1,521
Kundenwert
1,510
Customer value
1,475
Vertrauen
1,434
Confidence
1,427
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1,427
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Harrigan, Paul
13
Agnihotri, Raj
11
Hollebeek, Linda D.
11
Loureiro, Sandra Maria Correia
11
Itani, Omar S.
9
Ahuja, Vandana
8
Hajli, Nick
7
Ozuem, Wilson
7
Alavi, Shirin
6
Alt, Rainer
6
Dholakia, Utpal M.
6
Kamboj, Shampy
6
Muhammad Anshari
6
Möhlenbruch, Dirk
6
Rahman, Zillur
6
Rather, Raouf Ahmad
6
Rita, Paulo
6
Theobald, Elke
6
Veloutsou, Cleopatra
6
Bernoff, Josh
5
Carlson, Jamie
5
De Meyer, Bernard
5
Dwivedi, Yogesh Kumar
5
Dölling, Steffen
5
Fernandes, Teresa
5
Haenlein, Michael
5
Karjaluoto, Heikki
5
Kumar, Vikas
5
Luoma-aho, Vilma
5
Malthouse, Edward C.
5
McLaughlin, Caitlin
5
Mohammad Nabil Almunawar
5
Popp, Bastian
5
Reinhold, Olaf
5
Rishika, Rishika
5
Ritschel, Falk
5
Skiera, Bernd
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Sohail, M. Sadiq
5
Soutar, Geoffrey N.
5
Vrontis, Demetris
5
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Springer Fachmedien Wiesbaden
7
IGI Global
4
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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American Marketing Association
1
Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
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F.A.Z.-Institut für Management-, Markt- und Medieninformationen
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Galileo Press
1
Helmut-Schmidt-Universität
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Springer-Verlag GmbH
1
Steria Mummert Consulting AG
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Wissenschaftliche Konferenz Eventforschung <3, 2011, Chemnitz>
1
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Journal of business research : JBR
93
Journal of retailing and consumer services
64
International journal of internet marketing and advertising : IJIMA
37
Industrial marketing management : the international journal for industrial and high-tech firms
36
The journal of product & brand management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Journal of strategic marketing
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
The journal of brand management : an international journal
23
International journal of electronic marketing and retailing : IJEMR
20
Marketing intelligence & planning
20
Business horizons
19
Technological forecasting & social change : an international journal
18
International journal of business information systems : IJBIS
17
Journal of internet commerce
17
Journal of promotion management : innovations in planning and applied research
17
The journal of services marketing
16
Journal of marketing communications
15
Journal of service management
15
International journal of electronic customer relationship management : IJECRM
14
International journal of hospitality management
14
Journal of marketing
14
Asia Pacific journal of marketing and logistics
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of the Academy of Marketing Science
13
Cogent business & management
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of hospitality marketing & management
12
Psychology & marketing
12
Tourism management : research, policies, practice
12
International journal of technology marketing : IJTMkt
11
Journal of electronic commerce research : JECR
11
SpringerLink / Bücher
11
The journal of business & industrial marketing
11
Electronic commerce research
10
International journal of electronic commerce : IJEC
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of customer behaviour
10
Journal of global marketing
10
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ECONIS (ZBW)
2,089
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1
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1
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
2
Angry customers, e-world-of-mouth and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
- In:
Journal of economic behavior & organization : JEBO
84
(
2012
)
3
,
pp. 813-828
Persistent link: https://www.econbiz.de/10009703165
Saved in:
3
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
4
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
5
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning
;
Liu, Yuying
;
Sun, Xiaojing
;
Wen, Decheng
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
Saved in:
6
Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu
;
Lee, Hsiao-Ching
;
Wu, Li wei
;
Liu, …
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
Saved in:
7
Operations excellence
Chapman, Ross
;
Sloan, Terry
;
Beckett, Ron
- In:
Operations management : an integrated approach
,
(pp. 286-322)
.
2008
Persistent link: https://www.econbiz.de/10003740557
Saved in:
8
Prädikatoren der Qualität von Geschäftsideen: eine empirische Analyse eines Online-Ideen-Forums
Franke, Nikolaus
;
Hienerth, Christoph
- In:
Entrepreneurship
,
(pp. 47-68)
.
2006
Persistent link: https://www.econbiz.de/10003347168
Saved in:
9
Online Content Mining als Methode zur Qualitätssicherung im Hochschulwesen
Sohns, Karsten
;
Breitner, Michael H.
- In:
Perspektiven des lebenslangen Lernens - dynamische …
,
(pp. 197-210)
.
2010
Persistent link: https://www.econbiz.de/10003969934
Saved in:
10
Kundenbewertungen in der eTouristik - Segen oder Fluch? : Psychologie der Reiseentscheidung im Social Web
Schmeißer, Daniel R.
- In:
Social Web im Tourismus : Strategien - Konzepte - …
,
(pp. 41-56)
.
2010
Persistent link: https://www.econbiz.de/10008652813
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