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Virtual communities come of age : parallel service, value, and propositions offered in communal online space
Laing, Angus; Keeling, Debbie; Newholm, Terry - In: Journal of marketing management : MM 27 (2011) 3/4, pp. 291-315
Persistent link: https://www.econbiz.de/10008989901
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Health communities as permissible space : supporting negotiation to balance asymmetries
Keeling, Debbie Isobel; Laing, Angus; Newholm, Terry - In: Psychology & marketing 32 (2015) 3, pp. 303-318
Persistent link: https://www.econbiz.de/10010527164
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Internet forums and negotiation of healthcare knowledge cultures
Keeling, Debbie; Khan, Amna; Newholm, Terry - In: The journal of services marketing 27 (2013) 1, pp. 59-75
Persistent link: https://www.econbiz.de/10009723102