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Cryptocurrency valuation and ethics : a text analytic approach
Barth, James R.; Herath, Hemantha S. B.; Herath, … - In: Journal of management analytics 7 (2020) 3, pp. 367-388
Persistent link: https://www.econbiz.de/10012286188
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The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.; Wolter, Jeremy S.; Allen, Alexis M.; … - In: Journal of interactive marketing : a quarterly … 44 (2018), pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
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Discovering cultural differences in online consumer product reviews
Wang, Yu; Wang, Zhigang; Zhang, Dongsong; Zhang, Ru - In: Journal of electronic commerce research : JECR 20 (2019) 3, pp. 169-183
Persistent link: https://www.econbiz.de/10012153963
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Product engagement and identity signaling : the role of likes in social commerce for fashion products
Xu, Pei; Liu, De - In: Information & management : the internat. journal of … 56 (2019) 2, pp. 143-154
Persistent link: https://www.econbiz.de/10011997614
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How online incivility affects consumer engagement behavior on brands' social media
Wolter, Jeremy S.; Bacile, Todd J.; Xu, Pei - In: Journal of service research 26 (2023) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10014246197
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Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468560