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"Are you having a laugh?" : detecting humorous expressions on social media : an exploration of theory, current approaches and future work
Elayan, Suzanne; Sykora, Martin; Jackson, Thomas; … - In: International journal of information technology and … 21 (2022) 1, pp. 115-137
Persistent link: https://www.econbiz.de/10013256101
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The power of emotions : leveraging user generated content for customer experience management
Sykora, Martin; Elayan, Suzanne; Hodgkinson, Ian R.; … - In: Journal of business research : JBR 144 (2022), pp. 997-1006
Persistent link: https://www.econbiz.de/10013185069
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Customer experience management : asking the right questions
Hodgkinson, Ian R.; Jackson, Thomas; West, Andrew A. - In: The journal of business strategy 43 (2022) 2, pp. 105-114
Persistent link: https://www.econbiz.de/10013392206