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Data-driven forwarding : a typology of digital platforms for road freight transport management

Heinbach, Christoph; Beinke, Jan; Kammler, Friedemann; … - In: Electronic markets : EM ; the international journal of … 32 (2022) 2, pp. 807-828

Persistent link: https://www.econbiz.de/10013399716

Uncovering customer service experiences with Twitter : the case of airline industry

Misopoulos, Fotis; Mitic, Miljana; Kapoulas, Alexandros; … - In: Management decision : MD 52 (2014) 4, pp. 705-723

Persistent link: https://www.econbiz.de/10010386768

IndiGo Airlines brand crisis : assault on passenger goes viral

Sharma, Ruppal Walia - In: Asian journal of management cases 19 (2022) 1, pp. 54-63

Persistent link: https://www.econbiz.de/10013162510

Measuring social connectedness using air travel data

Ye, Shiwei; Zhang, Guoxiong - In: Applied economics letters 29 (2022) 3, pp. 188-194

Persistent link: https://www.econbiz.de/10012803475

Strategic responses by European airlines to the Covid-19 pandemic : a soft landing or a turbulent ride?

Scheiwiller, Stephanie; Zizka, Laura - In: Journal of air transport management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013254615

Twitter conversations reveal issue salience of aviation in the broader context of climate change

Becken, Susanne; Stantic, Bela; Chen, Jinyan; Connolly, … - In: Journal of air transport management 98 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013254650

We create, we connect, we respect, therefore we are : intellectual, social , and cultural value in online communities

Seraj, Mina - In: Journal of interactive marketing : a quarterly … 26 (2012) 4, pp. 209-222

Persistent link: https://www.econbiz.de/10009631557

Exploring airline Companies' engagement with their passengers through social network : an investigation from their Facebook pages

Poh Theng Loo - In: Tourism management perspectives : TMP 34 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012238185

Exit, tweets, and loyalty

Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017

Hirschman's Exit, Voice, and Loyalty highlights the role of “voice” when individuals confront an unexpected deterioration in quality. Yet, voice has received little attention. To motivate our empirical analysis, we develop a simple model of voice as the equilibrium of a relational contract...

Persistent link: https://www.econbiz.de/10011646339

Exit, tweets and loyalty

Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017

Persistent link: https://www.econbiz.de/10011612639

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