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Monitoring the issue arenas of the swine-flu discussion

Luoma-aho, Vilma; Tirkkonen, Päivi; Vos, Marita - In: Journal of communication management : an international … 17 (2013) 3, pp. 239-251

Persistent link: https://www.econbiz.de/10009788626

Facebook discussion of a crisis : authority communication and its relationship to citizens

Tampere, Päivi; Tampere, Kaja; Luoma-Aho, Vilma - In: Corporate communications : an international journal 21 (2016) 4, pp. 414-434

Persistent link: https://www.econbiz.de/10011626248

Maturity in leaps and bounds : organisational listening for customer engagement

Erkkila, Taina; Luoma-aho, Vilma - In: Journal of marketing communications 29 (2023) 2, pp. 179-190

Persistent link: https://www.econbiz.de/10014232484

Alert but somewhat unaligned : public sector organisations' social media listening strategies during the COVID-19 pandemic

Erkkilä, Taina; Luoma-aho, Vilma - In: Journal of communication management 27 (2023) 1, pp. 120-135

Persistent link: https://www.econbiz.de/10014288381

Facebook discussion of a crisis: authority communication and its relationship to citizens

Tampere, Päivi; Tampere, Kaja; Luoma-Aho, Vilma - In: Corporate Communications: An International Journal 21 (2016) 4, pp. 414-434

Purpose The purpose of this paper is to investigate the authority communication and its relationship to citizens during a disaster. This analysis is crucial for organisations to help them understand the different ways in which crises are perceived by citizens, and the reactions they may cause....

Persistent link: https://www.econbiz.de/10014692211