The presence of extraordinary geographical variation in Internet use in the U.S. is widely acknowledged. Prior research suggests that individual, household, and regional differences are responsible for this disparity. We argue for an alternative explanation: that individual choice is subject to...

User-generated content, online reviews in particular, has been increasingly integrated into the management of customer responses and therefore into the core operations of platforms. Despite the extensive studies on the generation of online reviews and their potential impacts, research is scant...