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A framework for Customer Knowledge Management based on Social Semantic Web : a hotel sector approach
Chaves, Marcirio Silveira; Trojahn, Cássia; Pedron, … - In: Customer relationship management and the social and …, (pp. 141-157). 2012
Persistent link: https://www.econbiz.de/10009377128
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Analysing reviews in the Web 2.0 : small and medium hotels in Portugal
Chaves, Marcirio Silveira; Gomes, Rodrigo; Pedron, … - In: Tourism management : research, policies, practice 33 (2012) 5, pp. 1286-1287
Persistent link: https://www.econbiz.de/10009540742
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SM4PM : a prescriptive framework for guiding integrated use of social media in project management
Ikemoto, Miriam Naomi; Chaves, Marcirio Silveira; … - In: International journal of management & enterprise … 19 (2020) 4, pp. 330-364
Persistent link: https://www.econbiz.de/10012514367
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The interaction between banks and Brazilian customers through Facebook : a framework from the perspective of affordances
Fraga, Marcelo Silva de; Chaves, Marcirio Silveira - In: International journal of e-business research : an … 17 (2021) 1, pp. 65-80
Persistent link: https://www.econbiz.de/10012501789
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Affordances of social media in knowledge sharing in intra-organizational information technology projects
Chaves, Marcirio Silveira; Scornavacca, Eusebio; … - In: Digital technology and organizational change : …, (pp. 35-47). 2018
Persistent link: https://www.econbiz.de/10011744051